Equine Secretary (Maternity Leave)

IVC Evidensia; Newbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Healthcare Cash Plan

Cycle to Work scheme

Pension scheme

Learning and development opportunities

Discounted staff pet care

Voluntary benefits

Job summary

Donnington Grove Veterinary Group in Newbury Berkshire is seeking an Equine Secretary to cover a 12-month maternity leave. The role involves handling telephone inquiries, scheduling client appointments, and managing the appointment diary, as well as client payments, admissions and onboarding, and preparing cost estimates.

The position is 35 hours per week with a Saturday rota. We value a calm, professional telephone manner, strong equine knowledge, and competence in Microsoft Office and Outlook.

Qualifications

• Excellent equine knowledge and confident telephone manner.
• Competent in Microsoft Office and Outlook.
• Able to work under pressure in a fast-paced environment.
• Team player with good organisational skills.

Responsibilities

• Answering incoming telephone inquiries and scheduling client appointments.
• Maintain the appointment diary and manage patient admissions and onboarding.
• Prepare cost estimates for services and handle client correspondence.
• Coordinate referrals and manage payments.

Skills

Telephone manner

Equine knowledge

Microsoft Office

Team player

Tools

Outlook

Microsoft Office

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Donnington Grove Veterinary Group are a busy Equine Hospital based in Newbury Berkshire. Our main Hospital has RCVS Tier 3 hospital status and is based in Newbury, which is a thriving town in West Berkshire, with many restaurants and only a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it also provides beautiful local countryside for long walks with our canine friends.

This role is to cover maternity leave for 12 months.

How You’ll Make a Difference

We are seeking an additional Equine Secretary to join our existing team in our busy Equine Office. Duties include but are not limited to responding to and managing incoming telephone inquiries and scheduling client appointments while overseeing and maintaining the appointment diary. Duties also extend to processing client payments and managing patient admissions and onboarding, preparing cost estimates for services, handling client correspondence, and coordinating referrals are also key components.

This is a 35-hour week position working a variety of shifts, with inclusion in the Saturday rota.

You Might Be a Great Fit If...

We require someone who can work well under pressure, is a team player and enjoys working in a fast-paced environment. You will need a confident and friendly telephone manner as many client interactions are telephone-based. Excellent equine knowledge is essential as you will be answering emergency phone calls. Full training will be provided for the role; however, you will need to be competent in Microsoft Office and Outlook.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £26,000 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.