eQMS & QA Administrator

THG; Manchester; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced maternity/paternity pay

Job summary

THG is a global ecommerce group with brands like LOOKFANTASTIC and Myprotein. The Technical Administrator role supports eQMS administration, document control, and quality reporting across multiple sites from our Manchester base.

You’ll work with site teams to ensure audit readiness, manage NCR/SCAR tracking, and assist in CAPA activities while contributing to ongoing quality improvements.

Qualifications

• Experience in Quality Assurance (QA) or Technical Administration, preferably in food manufacturing or FMCG.
• Proficiency with digital platforms, databases, or electronic Quality Management Systems (eQMS), and strong Excel skills.
• Excellent communication to train site users and handle customer inquiries professionally.
• Strong organisational skills with the ability to manage multiple tracking systems and timelines.

Responsibilities

• eQMS & Document Control: administer user accounts, configurations, approvals, and maintenance.
• Complaint & Incident Reporting: monitor portals, coordinate investigations, and generate quality reports.
• Audit & Site Compliance: maintain the group audit calendar, track certifications, and support CAPA/RCA processes.

Job description

THG is a global ecommerce group with brands like LOOKFANTASTIC and Myprotein. The Technical Administrator role supports eQMS administration, document control, and quality reporting across multiple sites from our Manchester base.

You’ll work with site teams to ensure audit readiness, manage NCR/SCAR tracking, and assist in CAPA activities while contributing to ongoing quality improvements.