EPR Change Agent

Norfolk and Norwich University Hospital NHS Foundation Trust; Great Yarmouth; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Onsite parking

Onsite nurseries

Job summary

The Norfolk and Waveney University Hospitals Group is implementing a shared Electronic Patient Record across three acute trusts, including James Paget University Hospitals NHS Foundation Trust, Norfolk and Norwich University Hospitals NHS Foundation Trust, and The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust.

This Change Agent role supports adoption, readiness, and effective engagement as part of a major digital transformation to improve patient care and staff experience.

Qualifications

• Enthusiastic and positive about improving services for patients and staff.
• Ability to engage with a wide range of people and build relationships.
• Confident, approachable and supportive with good organisational and interpersonal skills.
• Keen to learn and develop new skills and work in a multidisciplinary team.

Responsibilities

• Support the delivery of change and engagement activities across the Trust.
• Work under the guidance of the EPR Change Leads to promote understanding and adoption of the new EPR system.
• Act as a friendly and approachable point of contact for staff.
• Help gather feedback, concerns and ideas from colleagues and feed these into the programme team.
• Support workshops, engagement events and awareness sessions.
• Encourage colleagues to participate in readiness activities and training.
• Help identify areas where additional support may be needed.
• Champion positive change and the benefits of EPR across teams and departments.
• Support staff throughout the transition to our new Electronic Patient Record.

Job description

In less than10 months, we will go live with our new Electronic Patient Record (EPR) system; a transformational change that will improve how we deliver care, communicate across teams, and support our patients and staff every day. To help make this happen, we are looking for enthusiastic, motivated and approachable individuals to join our growing EPR Change Team as Change Agents. About the Programme The Norfolk and Waveney University Hospitals Group is implementing a shared Electronic Patient Record across three acute trusts: James Paget University Hospitals NHS Foundation Trust (JPUH) Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH) The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (QEH) This major investment will create a more connected, digital and patient-centred healthcare system, improving safety, quality, efficiency and the experience of both patients and staff. Why This Role Matters Successful digital transformation isn't just about technology. It's about people. As a Change Agent, you'll help colleagues understand what's changing, why it matters, and how it will improve the care we provide. Your support, enthusiasm and engagement will play a vital role in helping our organisation achieve a successful EPR implementation. If you're passionate about supporting others, improving services and being part of an exciting journey of transformation, we'd love to hear from you.,

• Support the delivery of change and engagement activities across the Trust
• Work under the guidance of the EPR Change Leads to promote understanding and adoption of the new EPR system
• Act as a friendly and approachable point of contact for staff
• Help gather feedback, concerns and ideas from colleagues and feed these into the programme team
• Support workshops, engagement events and awareness sessions
• Encourage colleagues to participate in readiness activities and training
• Help identify areas where additional support may be needed
• Champion positive change and the benefits of EPR across teams and departments
• Support staff throughout the transition to our new Electronic Patient Record

We're looking for individuals who:

• Are enthusiastic and positive about improving services for patients and staff
• Enjoy working and communicating with a wide range of people
• Are confident, approachable and supportive
• Have good organisational and interpersonal skills
• Are keen to learn and develop new skills
• Can work collaboratively as part of a multidisciplinary team
• Want to play an active role in helping colleagues navigate change

Previous change management experience is not essential. What matters most is your ability to engage with people, build relationships and bring energy and enthusiasm to the role.

The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk. Situated between two popular holiday destinations, and with a steadily increasing local population of over 230,000, the JPUH is the largest local employer in the area with over 3000 staff. Our priority is ensuring that patients always come first and remain at the heart of everything we do. We focus on high quality, safe and compassionate care, supporting our growing elderly population and developing closer links with our health, social and educational partners. Listening to patients and carers so that we understand what matters, what works well and what we need to do to improve is also very important to us. We offer onsite parking, and a busy bees nursery on site. Several local nurseries also within local radius

About the Programme

The Norfolk and Waveney University Hospitals Group is implementing a shared Electronic Patient Record across three acute trusts: James Paget University Hospitals NHS Foundation Trust, JPUH Norfolk and Norwich University Hospitals NHS Foundation Trust, NNUH The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust, QEH This major investment will create a more connected, digital and patient-centred healthcare system, improving safety, quality, efficiency and the experience of both patients and staff.