EPR Account Manager

Valpak Limited; Stratford-upon-Avon; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid role

VIP bonus

Extra annual leave

Buy/sell leave

Private medical insurance

Cycle to work scheme

Gym membership subsidy

Life assurance

Critical illness coverage

Disability income protection

Pension scheme 8%

Rewards & discounts platform

Wellbeing initiatives

Job summary

Valpak Limited is hiring an EPR Account Manager in Stratford-upon-Avon. The role is hybrid with two days in the office and the rest from home, supporting US operations and international clients.

You will manage a portfolio of accounts as the main contact, focusing on communication, data submission accuracy, and service improvement. Ideal candidates have strong customer service experience, numeric reasoning, and a proactive, collaborative approach within a busy, operational team.

Qualifications

• Excellent written and verbal communication skills are required.
• Customer focused approach with strong interaction abilities.
• Ability to quickly assimilate large quantities of technical information.
• Advanced IT skills with emphasis on Microsoft Excel.
• Solution oriented problem solving and collaborative working style.
• Strong planning, scheduling and organizational abilities.

Responsibilities

• Maintain the primary point of contact for a portfolio of customers.
• Ensure timely, accurate collection and submission of data for accounts.
• Develop relationships and identify opportunities for service improvement.
• Communicate clearly with compliance schemes, customers and third parties.

Skills

Communication skills

Customer service

Data analysis

Problem solving

Planning & organization

Collaborative working style

Ability to handle technical info

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Job description

We are currently recruiting for a permanent EPR Account Manager to join our US team based in Stratford-upon-Avon. This is a hybrid role, with two days per week in the office and the remainder working from home. This is an exciting opportunity to work with international clients and support our growing US operations.

The Account Manager role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills. While other aspects need a data-focused, problem-solving, logical approach. As the Account Manager, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts.

The Account Manager should be a highly motivated, pro-active individual who is able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering.

What will I be doing?

The Account Manager role is dual-focused and there are opportunities available to specialise in UK or international compliance.

Managing a portfolio of accounts and being the dedicated point of contact, you will:

• Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
• Use your excellent communication skills to:
• Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments
• Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts
• Deepen your understanding of the customer requirements and the industries they operate in
• Utilise your strong data analysis and excel background to:
• Articulate complex data problems/processes back to customers in a way that is easy to understand
• Manipulate and analyse large volumes of data
• Be proactive and poses a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
• Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
• Be resilient to high volumes of communication and deadlines

What we need from you

• Excellent written and verbal communication skills
• A customer focused approach
• Ability to quickly take on large quantities of technical information
• Advanced IT skills, particularly Microsoft Excel
• Solution orientated problem-solving ability
• Collaborative working style
• Excellent planning, scheduling and organization skills
• Full UK driving licence
• Educated to degree level or equivalent

What we offer

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives