Client Engagement Lead - CPG/Retail Specialist - Data & AI

EPAM Systems; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

ESPP

Life & income protection

Private medical insurance

Employee Assistance Program

Pension plan

Cycle/Tech schemes

Office lunch & on-site perks

Professional development &Certs

Bonus program (discretionary)

Job summary

EPAM Systems in the United Kingdom seeks an experienced Client Engagement Lead (Director level) to own CPG/Retail client engagements and shape data and AI strategies for transformative outcomes. You will collaborate with senior leaders to drive growth, governance, and strategic partnerships across global brands.

The role requires deep industry expertise, strong commercial sense, and fluency in data analytics and AI to deliver measurable business value.

Qualifications

• Experience leading strategic client engagements in consulting, professional services, or enterprise environments.
• Extensive CPG/Retail industry knowledge with practical application.
• Ability to influence C-level stakeholders and communicate business value clearly.
• Experience developing and presenting commercially focused proposals for large-scale engagements.
• Working knowledge of modern data technologies, ML, analytics, and AI.
• Strong leadership for cross-functional teams and delivery excellence.
• Willingness to travel within the UK and Western Europe as needed.

Responsibilities

• Own and grow key client relationships with C-level and senior sponsors.
• Develop and steer data & AI strategies for industry challenges (supply chain, personalization, forecasting).
• Manage engagements from vision to delivery, ensuring on-time outcomes.
• Identify opportunities, lead presales, and shape large-scale proposals.
• Govern scope, risks, and client expectations across multiple accounts.
• Mentor cross-functional teams to maintain delivery excellence.
• Represent EPAM as a thought leader at workshops and conferences.
• Ensure governance, AI integration, and analytics best practices across solutions.
• Monitor industry trends and align solutions with market developments.
• Collaborate with business development on go-to-market for the client portfolio.

Skills

Client engagement leadership

CPG/Retail domain knowledge

C-level influence

Proposals & deals

Data science & AI fluency

Strategic problem-solving

Team leadership

Industry trend insight

Travel flexibility

Education

Bachelor's degree in a relevant field

MBA or advanced certifications (nice-to-have)

Job description

We are seeking an experienced Client Engagement Lead (Director level) to join our Data & AI Practice in a hybrid working mode in the United Kingdom.

In this role, you will own CPG and Retail client engagements, serving as a trusted advisor to senior leaders and shaping transformative data and AI strategies to solve complex business challenges. You will drive measurable outcomes while positioning EPAM as a leader in the CPG/Retail sectors, contributing to meaningful commercial growth.

This position demands a leader with extensive industry expertise, strong commercial intuition, and technical fluency in data analytics and AI. If you thrive at the intersection of technology, business, and strategy for high-impact sectors, this role offers an exciting opportunity to lead transformative initiatives and build long-term partnerships with global CPG/Retail brands.

Responsibilities

• Advance EPAM's CPG/Retail presence by owning key client relationships with C-level and senior stakeholders to deliver exceptional business outcomes
• Develop and steer data and AI strategies tailored to industry challenges, such as supply chain optimization, customer personalization, and demand forecasting
• Assume full accountability for engagements, from vision to execution, ensuring on-time delivery and alignment with client business objectives
• Drive account and revenue growth by identifying opportunities, leading presales initiatives, and shaping commercially viable large-scale proposals
• Effectively manage scope, risks, and client expectations across multiple large-scale accounts
• Mentor and guide cross-functional teams to achieve delivery excellence, fostering collaboration and continuous improvement
• Represent EPAM as a thought leader by contributing subject matter expertise at strategic workshops, industry conferences, and client advisory sessions
• Ensure data governance, AI integration, and analytics best practices are applied across all industry-focused solutions
• Monitor emerging CPG/Retail trends and recommend solutions aligned with market developments
• Collaborate with business development teams to refine go-to-market strategies for the CPG/Retail client portfolio

Requirements

• Extensive experience leading strategic client engagements in consulting, professional services or enterprise environments
• Extensive knowledge of the CPG/Retail industry, with evidence of applying insights to address real-world sector challenges
• Ability to influence C-level stakeholders and build credibility through strong business and technical communication
• Experience developing and presenting commercially focused proposals to secure large-scale engagements
• Working knowledge of modern data technologies, machine learning, analytics, and AI, with the ability to align technical capabilities to business priorities
• Strong capability in strategic problem-solving and value framing for enterprise CPG/Retail clients
• Leadership experience in building, mentoring, and guiding high-performing, cross-functional teams
• Strong understanding of evolving trends in data analytics, AI, and industry-specific technologies (e.g., supply chain platforms in retail)
• Bachelor's degree in a relevant field; advanced degree or certifications in cloud, AI, or data science (e.g., MBA) are nice-to-haves
• UK-based, with flexibility to travel within the UK and Western Europe as necessary

We offer

• EPAM Employee Stock Purchase Plan (ESPP)
• Protection benefits including life assurance, income protection and critical illness cover
• Private medical insurance and dental care
• Employee Assistance Program
• Competitive group pension plan
• Cyclescheme, Techscheme and season ticket loans
• Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
• Learning and development opportunities including in-house training and coaching, professional certifications, and courses
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program