Environmental Services: Customer Care Specialist (12-Month)

Serco; Watton; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension scheme up to 6%

Internal courses & apprenticeships

Employee Assistance Programme

Retail discounts

Volunteer day

Flexible/hybrid options where possible

Job summary

Serco in Watton is seeking a Customer Service Agent in our Environmental Services team. You will be the first point of contact for the public, delivering excellent service and resolving a wide range of enquiries while ensuring our services run smoothly.

This on-site, fixed-term 12-month contract requires Monday–Friday 9:00–17:30 with some flexibility. You will record data in CRM systems, assist reception, process payments, and contribute to continuous improvement.

Qualifications

• Experience working in customer services.
• Excellent customer service and communication skills.
• Confidence dealing with customers by telephone and email.
• Strong attention to detail and good working knowledge of Microsoft Office applications.
• Well organised, able to manage priorities, meet deadlines, and work effectively as part of a team.

Responsibilities

• Respond to telephone and email enquiries from customers, contractors, and internal stakeholders in a professional and timely manner.
• Record, maintain, and update customer information accurately using customer relationship management systems and databases.
• Process customer payments and support the effective handling of correspondence, casework, and complaints.
• Provide administrative support, including filing, processing paperwork, archiving, and maintaining records.
• Support reception activities and assist visitors attending the contract when required.
• Contribute to continuous improvement initiatives and collaborate across the wider Customer Care Centre and administration teams.

Skills

Customer service

Communication skills

Telephone & email handling

Attention to detail

Organisational skills

Tools

Microsoft Office

Job description

Serco in Watton is seeking a Customer Service Agent in our Environmental Services team. You will be the first point of contact for the public, delivering excellent service and resolving a wide range of enquiries while ensuring our services run smoothly.

This on-site, fixed-term 12-month contract requires Monday–Friday 9:00–17:30 with some flexibility. You will record data in CRM systems, assist reception, process payments, and contribute to continuous improvement.