Environmental Services: Customer Advisor (On-Site)

Serco Limited; Watton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Internal courses and qualifications

Employee Assistance Programme

Wellbeing support and health services

Employee discounts

Job summary

Serco Limited in Watton (IP25 6JB) is seeking a Customer Service Agent to be the first point of contact for the public. You will deliver high standards of service, maintain records, and support various administrative processes to help services run smoothly.

The position is a 12-month fixed-term contract, on-site five days a week, with a 9:00–17:30 schedule and some flexibility to start at 8:00 or finish by 18:00. Salary is £26,509.50 plus excellent benefits.

Qualifications

• Experience working in customer services.
• Excellent customer service and communication skills.
• Confidence dealing with customers by telephone and email.
• Strong attention to detail and good working knowledge of Microsoft Office applications.
• Well organised, able to manage priorities, meet deadlines, and work effectively as part of a team.

Responsibilities

• Respond to telephone and email enquiries from customers, contractors, and internal stakeholders in a professional and timely manner.
• Record, maintain, and update customer information accurately using customer relationship management systems and databases.
• Process customer payments and support the effective handling of correspondence, casework, and complaints.
• Provide administrative support, including filing, processing paperwork, archiving, and maintaining records.
• Support reception activities and assist visitors attending the contract when required.
• Contribute to continuous improvement initiatives and collaborate across the wider Customer Care Centre and administration teams.

Skills

Customer service experience

Communication skills

Telephone & email communication

Attention to detail

Organisation & prioritisation

Tools

Microsoft Office

Job description

Serco Limited in Watton (IP25 6JB) is seeking a Customer Service Agent to be the first point of contact for the public. You will deliver high standards of service, maintain records, and support various administrative processes to help services run smoothly.

The position is a 12-month fixed-term contract, on-site five days a week, with a 9:00–17:30 schedule and some flexibility to start at 8:00 or finish by 18:00. Salary is £26,509.50 plus excellent benefits.