Environmental Services Support Officer

East Suffolk Council; Woodbridge; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Training & development

25 days leave

LGPS

Free car parking

Discounts on tech & travel

Job summary

East Suffolk Council is seeking an enthusiastic Environmental Services Support Officer to join our team. You will handle a range of administrative duties, process inquiries by email, phone and in person, and maintain accurate records using Uniform and other IT systems.

This role supports meetings by arranging agendas, taking minutes and contributing to quality control and data correction. We value strong customer service, clear communication and a flexible approach in a hybrid working

Qualifications

• Excellent customer service and communication skills.
• Experience with administrative duties and record-keeping.
• Ability to handle data accurately and follow processes.

Responsibilities

• Receive and process incoming work via email, telephone and in person.
• Create and maintain computer records using Uniform and other IT systems.
• Support quality control and data correction activities as required.
• Assist in arranging meetings, preparing agendas and taking minutes.

Skills

Customer service

Communication skills

Administrative skills

Tools

Uniform system

Job description

Job Description

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We are currently looking for an enthusiastic individual with excellent customer service and communication skills to join our Council as an Environmental Services Support Officer (E S SO).

You will be one of our E S SOs that carry out a range of administrative support duties based within the Team.

Your duties will include receiving and processing incoming work arriving by email, telephone, and face to face interactions, with both internal and external customers. You will also be responsible for creating and maintaining computer records using Uniform and other IT systems. Duties will also include quality control and data correction as required and you will assist in arranging meetings, preparing agendas and taking minutes.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work.

Here Are Some Of The Main Benefits

• Great opportunities for training and development
• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
• Local government pension scheme
• Free car parking (when you are working in the office)
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Please see our benefits brochure for further information

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on service requirements.

Closing date: 17:30pm 28 September 2026

Interview date: 13 October 2026

About Us

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first‑class support to ensure a positive culture and rewarding careers.

To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0