Entry-Level Timetabling IT Analyst

University of Cambridge; Cambridge; On-site; GBP 28,000 - 42,000; Full time

Job summary

The University of Cambridge is seeking an entry-point IT professional within University Information Services to support timetabling and room booking systems. You will learn enterprise technologies while contributing from initial implementation to ongoing support.

Join a welcoming team; training will be provided and you will collaborate with users, developers and vendors to deliver efficient IT solutions and strong user experiences. We welcome flexible working applications.

Qualifications

• Degree (2:1 or above) or equivalent experience.
• Experience creating and maintaining teaching timetables or using complex scheduling systems.
• Comfortable analysing datasets and producing reports.
• Problem-solving skills, able to investigate issues, identify solutions and make informed decisions.
• Proactive, organised and able to take ownership of tasks through to completion.
• Excellent communication skills.
• Able to produce accurate system, process and documentation.
• Enthusiastic self-starter with an interest in learning technologies and enterprise systems.

Responsibilities

• Provide functional support for university timetabling and room booking systems.
• Investigate and resolve user queries and helpdesk tickets.
• Perform annual system configuration and maintenance.
• Gather, analyse and document requirements for system enhancements and projects.
• Research solutions and support project planning and implementation.
• Configure systems and conduct QA testing for new releases and enhancements.
• Create and maintain clear system, process and user documentation.
• Produce user guidance and training, including onboarding and in-person support.
• Work with development teams, suppliers and business stakeholders.
• Support system improvements and integrations.
• Drive continuous improvement by simplifying processes and enhancing user experience.

Skills

Timetabling experience

Data analysis

Problem solving

Communication

Documentation

Self-starter

Learning agility

Education

Degree (2:1+ or equivalent)

Tools

Confluence

Jira

Excel

Job description

The University of Cambridge is seeking an entry-point IT professional within University Information Services to support timetabling and room booking systems. You will learn enterprise technologies while contributing from initial implementation to ongoing support.

Join a welcoming team; training will be provided and you will collaborate with users, developers and vendors to deliver efficient IT solutions and strong user experiences. We welcome flexible working applications.