Entry-Level IT Support Analyst

Parking

Exeter

On-site

GBP 21,000 - 27,000

Full time

25 hours ago

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Job summary

Parking in Exeter is seeking a Technical Support Analyst to be the first point of contact for clients, handling phone and email/helpdesk inquiries. You will learn the products, troubleshoot basic issues, and coordinate with 2nd line support for complex cases.

Ideal candidates will have great customer service skills, a passion for IT, and the ability to explain technical concepts clearly to non-technical users. Training is provided, with a supportive team in a fast-paced environment.

Qualifications

Great customer service skills and attention to detail.
A passion for IT.
Excited and ready to learn, continually improving knowledge.
Excellent verbal and written communication and listening skills.
Ability to explain technical concepts to non-technical users.
Able to work independently and in a fast-paced team environment.
Previous IT experience is a bonus but not required; training provided.

Responsibilities

Grow an in-depth understanding of the products offered.
Assist clients with general enquiries, questions and service requests.
Develop troubleshooting skills to identify, replicate, diagnose, and resolve issues.
Work with 2nd line Technical Support to resolve more complex cases.
Keep clients updated on progress and timelines.
Be the first point of contact for clients via phone and email/helpdesk.