Entry-Level IT Helpdesk Support Specialist

Back To Work; Nottingham; On-site; GBP 18,000 - 23,000; Full time

Job summary

Back To Work in the East Midlands is seeking a friendly and enthusiastic Junior IT Helpdesk Support Assistant to join their team in Nottingham. This entry-level role is designed for individuals with limited technical experience who are eager to learn and start a career in IT, with full training provided.

You will provide first-line support via phone, email and ticketing systems, log and manage requests, assist with password resets and basic hardware/software issues, and escalate more complex

Qualifications

• Interest in technology and IT support.
• Excellent communication and customer service skills.
• Positive attitude and willingness to learn.
• Good problem-solving abilities.
• Strong attention to detail.
• Ability to remain calm and professional when assisting customers.
• Good organisational and time-management skills.
• Ability to work effectively as part of a team.

Responsibilities

• Provide first-line support to customers via phone, email, and ticketing systems.
• Log and manage support requests accurately.
• Assist users with password resets and account access issues.
• Support Microsoft 365 apps such as Outlook, Word, Teams, and Excel.
• Help troubleshoot basic hardware and software issues.
• Escalate more complex technical problems to senior engineers when required.
• Keep customers updated on the progress of their support requests.
• Maintain accurate records of support activities and resolutions.
• Assist with setting up laptops, desktops, and mobile devices.
• Follow company procedures and service level agreements (SLAs).

Skills

IT support

Customer service

Communication

Problem-solving

Attention to detail

Teamwork

Time management

Organisational skills

Tools

Microsoft 365

Job description

Back To Work in the East Midlands is seeking a friendly and enthusiastic Junior IT Helpdesk Support Assistant to join their team in Nottingham. This entry-level role is designed for individuals with limited technical experience who are eager to learn and start a career in IT, with full training provided.

You will provide first-line support via phone, email and ticketing systems, log and manage requests, assist with password resets and basic hardware/software issues, and escalate more complex