Funeral Service Specialist

Dignity Plc; Conwy; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Up to 25 days annual leave

Yearly bonus £300-£500

Funeral Plan Commission up to £2,000 O

4% matched pension

Life assurance at 2x salary

MyStaffShop discounts

Eye care support

Flu jab reimbursement

24/7 Employee Assistance Programme

Ongoing training and apprenticeships

Free on-site parking

Job summary

Dignity Funeral Directors in the UK is seeking a compassionate Funeral Service Specialist (Level One) to lead a branch and support families through funeral plans and ceremonial duties. You’ll build trusted local relationships while training in Funeral Conducting and guiding clients through arrangements with care.

Responsibilities include coordinating funerals, managing day-to-day operations, and promoting funeral plan options.

Qualifications

• Empathy, confidence and attention to detail in guiding funeral arrangements.
• Ability to arrange funerals meeting family wishes and legal requirements.
• Strong communication and organisational skills, with paperwork proficiency.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers and local community groups.
• Lead chapel visits and assist with ceremonial duties during peak times.
• Promote funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonies when needed.
• Confidently handle sensitive situations with calm professionalism.

Skills

Empathy

Organisation

Communication

Customer service

Administration

Tools

Microsoft Office

Outlook

Job description

As part of this role, successful candidates will be required to complete Funeral Plan Consultant (FPC) training and support funeral plan discussions with families where appropriate.

We're looking for an empathetic and well-organised individual to join our team at T. Conchar & Sons Funeral Directors, as a Funeral Service Specialist (Level One).

You’ll take the lead in running the branch day to day, supporting families and building trusted local relationships, with training to guide families through Funeral Plans and support ceremonial duties when needed.

Our Mission: To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters

Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.

Your Impact and Responsibilities

This role calls for empathy, confidence and attention to detail - guiding people through funeral arrangements with care, introducing the support we offer, and making sure every detail is taken care of.

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups - including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.
• Compassionate, calm and empathetic in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate - Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch-level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willing to work flexibly, including weekends/on-call if needed.
• Full UK Driving Licence desirable (not essential) - helpful for travelling to client homes and local branches.

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You’ll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

• Time to recharge - Up to 25 days' annual leave (rising with service) plus bank holidays.
• Extra reward - Yearly bonus of £300-£500.
• Funeral Plan Commission - Up to £2,000 OTE per annum through funeral plan sales.
• Planning for your future - 4% matched pension.
• Peace of mind - Life assurance at 2x salary.
• Everyday savings - MyStaffShop discounts, eyecare support and flu jab reimbursement.
• Support when you need it - 24/7 Employee Assistance Programme, occupational health and confidential counselling.
• Learn and grow - Ongoing training, internal learning pathways and apprenticeships.
• Making work easier - Free on-site parking at most locations.