Entry-Level Customer Success — Manchester (Growth & Impact)

Abundant Code; Manchester; Híbrido; GBP 22.000 - 30.000; Jornada completa

Descripción de la vacante

IRIS Software Group in Manchester is seeking enthusiastic, customer-focused people to join our Customer Success teams. This entry‑level opportunity spans our HCM, Accountancy (ACC) and Education (EDU) products, helping customers adopt the software and build strong relationships from day one.

You don’t need previous Customer Success experience. If you enjoy speaking with customers on the phone, have excellent communication skills, and want to develop a career in software, this is a great place to

Formación

• Previous experience speaking with customers over the phone is desirable.
• Strong written and verbal communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• Proactive, positive and solutions-focused approach.
• Keen to learn and develop in a software company.
• Interest in technology, software or customer experience.

Responsabilidades

• Build positive relationships with customers.
• Help customers understand and get more value from their IRIS software.
• Support product adoption, engagement and enablement.
• Manage customer renewals and help retain existing customers.
• Speak with customers regularly over the phone, email and Microsoft Teams.
• Understand customer needs and help find the right solution.
• Take ownership of customer questions and follow them through to resolution.
• Work closely with Customer Success, Sales, Support and other teams across IRIS.

Conocimientos

Phone conversations

Customer communication

Relationship building

Multitasking

Proactive mindset

Learning mindset

Technology interest

Descripción del empleo

IRIS Software Group in Manchester is seeking enthusiastic, customer-focused people to join our Customer Success teams. This entry‑level opportunity spans our HCM, Accountancy (ACC) and Education (EDU) products, helping customers adopt the software and build strong relationships from day one.

You don’t need previous Customer Success experience. If you enjoy speaking with customers on the phone, have excellent communication skills, and want to develop a career in software, this is a great place to