Entry-Level Client Success Specialist (FinTech)

IFX Payments; Amersham; Presencial; GBP 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days’ annual leave

Birthday day off

Pension scheme

Annual discretionary bonus

Healthcare platform

Descripción de la vacante

IFX Payments in Amersham is looking for a motivated Client Success Associate to join the Operations team. This entry-level role supports delivering an exceptional client experience, handling day-to-day inquiries, and ensuring requests are processed accurately and on time.

You will work closely with Senior Associates to understand products, processes and regulatory requirements. Full training and ongoing development will be provided.

Formación

• Some experience in a client-facing, customer service or administrative role (desirable but not essential).
• A genuine interest in financial services, payments or fintech.
• Excellent verbal and written communication skills, with a professional and client-focused manner.
• Strong attention to detail and a commitment to accuracy.
• Good organisational and time-management skills, with the ability to manage a varied workload.
• A proactive, logical approach to problem-solving and the confidence to know when to escalate.
• Working knowledge of Microsoft Office Suite (particularly Excel and Outlook).
• Eagerness to learn, take on feedback and develop within the role.
• A true team player with a positive attitude and strong work ethic.
• Adaptable and resilient, with the ability to stay calm in a fast-paced environment.

Responsabilidades

• Act as a point of contact for client enquiries by phone, email and other channels, responding promptly and professionally.
• Resolve routine enquiries and issues, escalating more complex matters to Senior Associates or the relevant team.
• Process client requests accurately and within agreed timeframes, following established procedures and controls.
• Liaise with Operations, Compliance, Tech and other teams to progress client requests and keep clients informed.
• Support the monitoring of service levels and help ensure adherence to agreed SLAs.
• Record client feedback and recurring issues, and share observations that could improve the client experience.
• Contribute to team initiatives, process documentation, process improvements and ad hoc projects.
• Complete all mandatory training and develop knowledge of our products, services and the regulatory framework we operate within.

Conocimientos

Client-facing experience

Financial services interest

Verbal and written communication

Attention to detail

Organisational skills

Problem solving

Team player

Microsoft Office (Excel/Outlook)

Herramientas

Microsoft Office

Descripción del empleo

IFX Payments in Amersham is looking for a motivated Client Success Associate to join the Operations team. This entry-level role supports delivering an exceptional client experience, handling day-to-day inquiries, and ensuring requests are processed accurately and on time.

You will work closely with Senior Associates to understand products, processes and regulatory requirements. Full training and ongoing development will be provided.