Client Services Associate – Fintech Growth

Fidelity Information Services, LLC; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Internal career growth opportunities

Innovate in fintech

Inclusive team atmosphere

Professional and personal development

Resources to contribute to your社区

Job summary

Fidelity Information Services, LLC in London is seeking a Client Contact Associate to join the Client Services Team. You will own and coordinate all client queries, issues and escalations, acting as the primary liaison between clients and account managers to ensure high-quality service.

The role requires excellent communication, strong organisational skills and the ability to analyse data, draft clear client communications and drive process improvements within a financial services environment.

Qualifications

• Educated to degree level or equivalent.
• Experience in financial services and knowledge of regulations.
• Ability to understand complex systems and workflows.
• Thorough understanding of operations, services and products for Platform Securities and Corporate Clients.
• Experience delivering exceptional client service and managing corporate relationships.
• Maturity, integrity and ability to work independently with minimal direction.
• Excellent time management, verbal and written communication skills.
• Decision making in a high-pressured environment.
• Self-motivated and proactive with a can-do attitude.
• Exceptional attention to detail and analytical skills.
• Ability to build long lasting professional relationships with colleagues and Clients.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage all client service queries, escalations and complaints.
• Primary contact point for clients with broad business knowledge.
• Aligned to Core Wealth or Institutional client types.
• Owner of all service queries with exceptional customer service.
• Review query resolution, data analysis, data entry and process improvements.
• Provide escalation support for complex technical queries.
• Draft all client-facing communications clearly and accurately.
• Communicate incident updates to clients and stay calm under pressure.
• Maintain knowledge of products, services, policies and procedures.
• Interface with clients to assess needs and progress toward solutions.

Skills

Communication

Written communication

Time management

Analytical skills

Team player

Problem solving

Organisational skills

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Fidelity Information Services, LLC in London is seeking a Client Contact Associate to join the Client Services Team. You will own and coordinate all client queries, issues and escalations, acting as the primary liaison between clients and account managers to ensure high-quality service.

The role requires excellent communication, strong organisational skills and the ability to analyse data, draft clear client communications and drive process improvements within a financial services environment.