Entry-Level Advice & Assessment Advisor — Manchester

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Manchester; On-site; GBP 24,000 - 29,000; Full time

Job summary

Citizens Advice Manchester is hiring an Inbound Contact Centre Adviser/Initial Assessor. This permanent, 37.5-hour week role is office-based in Manchester with a salary of £26,228 per year.

You’ll join a welcoming team and receive full training to help clients with benefits, debt, housing, and more. As the first point of contact, you’ll carry out initial assessments, provide basic advice, arrange further support, and guide clients through their rights and possible actions, in a target-driven

Qualifications

• Entry-level role with full training provided.
• Office-based role in Manchester.
• Requires strong customer service and communication skills.

Responsibilities

• Carry out initial assessments of clients’ needs.
• Provide clear, basic advice and self-help information.
• Arrange further support where needed.
• Help clients understand their rights and the actions they can take.

Skills

Customer service experience

Communication skills

Phone support

Equality and fairness

Job description

Citizens Advice Manchester is hiring an Inbound Contact Centre Adviser/Initial Assessor. This permanent, 37.5-hour week role is office-based in Manchester with a salary of £26,228 per year.

You’ll join a welcoming team and receive full training to help clients with benefits, debt, housing, and more. As the first point of contact, you’ll carry out initial assessments, provide basic advice, arrange further support, and guide clients through their rights and possible actions, in a target-driven