Inbound Contact Centre Adviser

Citizens-Advice-Bureau-2; Manchester; Sur place; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Salary £26,228 per year

37.5 hour week (Mon–Fri)

City Centre location

Pension

Life Assurance

Cycle to Work Scheme

Employee Assistance Programme

Health Plan

25 days annual leave (rises to 30)

Résumé du poste

Citizens Advice Manchester is seeking a friendly, reliable team member to join our Contact Centre. You’ll be the first point of contact for clients needing benefits, debt, housing and consumer help, delivering clear, basic advice after full training.

Work is Monday–Friday in a modern City Centre office with no late nights, offering a supportive environment and opportunities to develop within the charity. You’ll help people at moments they need advice and reassurance.

Qualifications

• Great customer service experience (contact centre or similar).
• Professional, confident manner and excellent communication skills.
• Ability to support people sensitively over the phone.
• Strong commitment to equality and fairness.

Responsabilités

• Carry out initial assessments of clients’ needs.
• Provide clear, basic advice and self-help information.
• Arrange further support where needed.
• Help clients understand their rights and actions they can take.

Connaissances

Customer service

Communication skills

Phone support

Equality & fairness

Description du poste

Ready for a fresh start and a rewarding new role?

If you’re friendly, reliable and keen to learn, we’ll give you all the training and support you need to build a meaningful career.

We’re offering fantastic entry-level opportunities to join our welcoming, professional Contact Centre team at Citizens Advice Manchester. Our modern, comfortable office is right in the heart of the City Centre (just 5 minutes from Piccadilly), and you’ll enjoy a Monday–Friday working week with no late nights or unsociable shifts.

Make a Real Difference Every Day

Do you enjoy helping people? Are you compassionate and great at listening? This could be the perfect role for you. As part of a respected charity, you’ll be helping clients who need support with issues such as benefits, consumer law, debt, employment, energy and housing. You’ll be the first point of contact for those who need advice, reassurance and practical solutions - often at moments when they need it most.

What You’ll Do

Working on our Tier One Advice Service, you will:

• Carry out initial assessments of clients’ needs
• Provide clear, basic advice and self-help information
• Arrange further support where needed
• Help clients understand their rights and the actions they can take

You’ll receive full training before you start, ongoing guidance from experienced colleagues, and plenty of opportunities to develop and progress within our organisation.

What We’re Looking For

You’ll thrive here if you’re comfortable working in a target-driven environment and motivated by helping people. You may be just who we need if you have:

• Great customer service experience (contact centre or similar)
• A professional, confident manner and excellent communication skills
• The ability to support people sensitively over the phone
• A strong commitment to equality and fairness

For full information about the role and our service please download the Job Pack here.

What We Offer

Join us and you’ll be part of a supportive, purpose-driven team in a charity dedicated to social justice. In return for going the extra mile for our clients, we provide an attractive benefits package, including:

• A Salary of £26,228
• Full-time working week of 37.5 hours (Monday to Friday and no shifts!)
• Modern and comfortable City Centre location with free tea and coffee!
• Pension, Life Assurance and Cycle to Work Scheme
• Employee Assistance Programme and Health Plan
• Generous holiday entitlement of 25 days per year (in addition to bank holidays) rising to a maximum of 30 days with long service