Entry level 1st Line Support

Stratospherec Ltd; Horsham; On-site; GBP 25,000 - 28,000; Full time

Job summary

Stratospherec Ltd. is seeking an entry-level 1st Line Support professional to join their Fintech helpdesk in Horsham. The role focuses on answering queries, resolving issues where possible, and supporting the onboarding of new clients.

You’ll work as part of a growing team with clear progression paths and on-site collaboration. Ideal candidates bring a customer service background or previous IT support experience, and a willingness to learn.

Qualifications

• Customer service background or previous IT support experience.
• Willingness to work on-site in Horsham.
• Ability to learn and grow with career progression.

Responsibilities

• Answer the helpdesk phone line and ticketing system.
• Answer general queries and investigate issues.
• Ensure queries are responded to within timeframes.
• Log bugs and communicate them to development for resolution.
• Basic account management including licenses and settings.
• Assist with launching new clients.
• Coordinate with third-party partners on API integrations.
• SQL knowledge is a bonus and welcomed.

Skills

1st Line Support

IT Helpdesk

Customer Service

API Integrations

SQL

Job description

Entry level 1st Line Support - Fintech Company in Horsham - £25k - £28k depending on experience

My client are a leading Fintech software company for the UK and European finance industry and with nearly 20 years’ experience, they have a proven track record of delivering high-quality, reliable, software to the UK and European lending and finance industry.

Looking for a bright and ambitious individual to join their IT helpdesk team to bolster their ability to assist their customers with their queries.

You will be part of a growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression.

As a 1st Line Support member, you will be tasked with the below responsibilities:

• Answering the helpdesk phone line & helpdesk ticketing system:
• Answering general queries.
• Investigating issues and resolving them where possible.
• Ensuring that all queries are responded to within timeframes.
• Logging bugs and communicating them to the development team for resolution.
• Basic account management such as the registration/cancellation of software licenses, assistance adjusting settings, and providing training.
• Assisting with the launching of new clients.
• Working with third-party partners to resolve issues with API integrations.
• Experience/Knowledge with SQL would be a bonus

This role will consdier people with a customer service background or previous IT Support experience.

The role is being offered on a full-time basis and requires on-site attendance.