Entry Credit Controller

HSS Hire Ireland; Stretford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Entry Level Credit Controller to manage customer accounts and ensure timely payments. This role involves engaging with customers through various channels, resolving payment issues, and maintaining excellent relationships. Join a forward-thinking team dedicated to transforming business operations through innovation and technology. Enjoy unique perks such as additional leave on your birthday, training opportunities, and a supportive work culture that values diversity and inclusion. If you're ready to grow your career in a dynamic environment, this is the perfect opportunity for you.

Benefits

Additional Birthday Leave

Training and Career Development

Wellbeing and Healthcare Support

Discounts and Cashback

Flexible Benefits Options

Qualifications

• Experience in cash collection or outbound calling is advantageous.
• Strong communication and record-keeping skills.

Responsibilities

• Manage a portfolio of customers for debt collection.
• Build strong relationships with customers and colleagues.

Skills

Cash Collection

Outbound Calling

Communication Skills

Record-Keeping

Adaptability

Tools

Debt Management System

Job description

Entry Level Credit Controller - Full Time

HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment, and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.

The impact you'll have:

You will own a portfolio of HSS Customers where you will be responsible for collecting monies owed in accordance with agreed payment terms. You will also monitor and manage Customer credit limits to minimise bad debts, whilst maintaining positive relationships for HSS.

A typical day:

• Contact customers by telephone, email, or letter regarding debt collection in accordance with company policies and procedures.
• Record all actions taken on an account using the Debt Management system, following up calls and actions as agreed with the customer.
• Work towards targets for cash collection to reduce outstanding debt exposure.
• Identify issues preventing payment and ensure actions are in place to resolve them, involving HSS depots and other departments as needed.
• Build strong relationships with customers and internal colleagues to ensure excellent customer service.
• Review customer accounts on stop due to unpaid invoices or breached credit limits and determine the best course of action for HSS.
• Recommend accounts for legal collection if necessary.
• Represent the company professionally, portraying a positive image to customers and contacts.

What you'll bring:

• Experience in outbound calling or cash collection is advantageous.
• Resilient and adaptable team player.
• Excellent communication skills via phone and email.
• Strong record-keeping skills for tracking account actions and follow-ups.
• Ability to adapt to change and manage time effectively.

What you’ll get back:

Join a forward-thinking team committed to transforming business operations through technology and innovation. If you're passionate about industry disruption, this is the place to grow your career.

• Your birthday each year as additional leave, plus 20 days per year and bank holidays.
• Opportunities for training and career development.
• Wellbeing and healthcare support to keep you healthy and happy.
• A culture of innovation, driving digital and technological change.
• Discounts and cashback on various purchases through our perks site.
• Flexible benefits options via our Benefits portal, including Critical Illness Cover, Cycle To Work, Holiday Buy Scheme, and more.

Our ED&I promise:

We are building a new era in the building services industry, welcoming voices from all backgrounds. We are committed to diversity, inclusion, and breaking down barriers, because everyone should have the opportunity to contribute and grow with us.