Entry Credit Controller

TN United Kingdom; Stretford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking an Entry Level Credit Controller to join their dynamic team. In this role, you will manage customer accounts, ensuring timely collection of debts while fostering positive relationships. Your day will involve contacting customers, recording actions in the Debt Management system, and working towards cash collection targets. With a focus on adaptability and strong communication skills, you'll contribute to a culture of innovation in the building services industry. Enjoy a supportive work environment with opportunities for training and career development, along with unique perks like a day off for your birthday.

Benefits

Birthday Off

20 Additional Days Off

Healthcare Support

Training Opportunities

Flexible Benefits Options

Qualifications

• Experience in outbound calling or cash collection is a plus.
• Strong communication skills via phone and email.

Responsibilities

• Manage a portfolio of customers for collecting owed monies.
• Contact customers to collect debts and follow up as needed.

Skills

Outbound Calling

Cash Collection

Communication Skills

Record-Keeping

Adaptability

Job description

Entry Level Credit Controller - Full Time

HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment, and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions with a focus on sustainability.

The impact you'll have:

• You will manage a portfolio of HSS customers, responsible for collecting owed monies according to agreed payment terms.
• Monitor and manage customer credit limits to minimise bad debts while maintaining positive relationships.

A typical day:

• Contact customers via telephone, email, or letter to collect debts following company policies.
• Record all actions using the Debt Management system, following up as needed.
• Work towards cash collection targets to reduce outstanding debt.
• Identify and resolve issues preventing payment, liaising with HSS depots and departments.
• Build strong relationships with customers and colleagues to ensure excellent service.
• Review accounts on stop due to unpaid invoices or breached credit limits and decide on appropriate actions.
• Refer accounts for legal collection when necessary.
• Represent the company professionally, embodying its values in all interactions.

What you'll bring:

• Experience in outbound calling or cash collection is advantageous.
• Resilient, adaptable team player.
• Excellent communication skills via phone and email.
• Strong record-keeping skills for tracking actions and follow-ups.
• Ability to adapt to change and manage time effectively.

What you’ll get back:

• Your birthday off each year, plus 20 additional days and bank holidays.
• Opportunities for training and career development.
• Support for wellbeing and healthcare to keep you healthy and happy.
• A culture of innovation, driving digital and technological change in a traditional industry.
• Discounts and cashback on a wide range of products and experiences.
• Flexible benefits options via our Benefits portal, including Critical Illness Cover, Cycle to Work, and Holiday Buy Scheme.

We are laying the foundation for a new era in the building services industry, creating a place where every voice helps shape the future. No matter your background, if your contribution can help grow our business, we want to hear from you.

We're committed to diversity and inclusion, building a community where everyone can contribute and belong.