Entertainment Team Manager

Leisure Employment Services; Gristhorpe; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Dining discount

Haven Holidays discount

Facility access

Retail savings

Job summary

Haven is seeking an Entertainment Team Manager to lead multi‑venue operations, live shows and tours, overseeing logistics and daily operations to bring the magic to life. You will manage a team of entertainers and work to ensure flawless guest experiences across venues.

You will work with the Head of Activities to motivate and guide your team to deliver exceptional guest experiences while continuously raising the bar.

Qualifications

• Led teams in entertainment or events within a live-show environment.
• Proven ability to plan and coordinate events and productions.
• Strong leadership and ability to work under pressure.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service.
• Oversee guest experience and drive a welcoming atmosphere.
• Monitor performance and provide regular coaching and reviews.
• Oversee scheduling, budgets, and resources to maximise efficiency.
• Ensure health and safety compliance and policies.
• Train and develop staff with mentoring and growth opportunities.

Skills

Team leadership

Event planning

Guest experience

Performance management

Staff scheduling

Mentoring

Job description

Position:Entertainment Team Manager|Type:Full-Time / Permanent|Bonus:Up to 10% Annual Bonus

Join our One Great Team here at Haven as an Entertainment Team Manager! If you live for entertainment, thrive on leading teams, and have a passion for curating amazing events and productions, this could be your chance to shine! We’re looking for Entertainment Team Managers who are experienced in multi-venue operations, live shows, and tours, and excited to lead a team of entertainers dedicated to creating unforgettable moments for every guest. As an Entertainment Team Manager, you’ll be at the heart of our entertainment line‑up, overseeing organisation, logistics, and daily operations to bring the magic to life! Working with the Head of Activities, you’ll motivate and guide your team to deliver exceptional experiences while continuously raising the bar. This role is all about making memories that last a lifetime… and it just might be the opportunity of a lifetime for you, too!

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Have previously worked within a leadership capacity, within the entertainment industry.
• Have proven ability to plan and co-ordinate events and productions.
• Possess a thorough knowledge and understanding of leadership attributes.
• Have the ability to cope under pressure and to be flexible in order to adapt to any changes.
• Be able to prioritise and deliver to deadlines.
• Be a high‑energy individual with a passion for entertaining.
• Be passionate about delivering an exceptional guest experience.
• Our Entertainment Team Managers are required to work 5 or 6 days per week. Hours will include evenings and weekends. Successful candidates will be required to provide ‘right to work’ documents to confirm they are 18+ and can legally work in the UK. Additionally, successful candidates will be required to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

At Haven, we believe a career should be more than just a job — it should be something you love. As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities. With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences — not just for our guests and holiday homeowners, but for our team too. From the coasts of Scotland to the shores of Cornwall, Norfolk to Wales, our parks are set in some of the UK’s most breath‑taking spots, where memories are made every single day. We’re passionate about what we do and have a lot of fun doing it — all thanks to our welcoming Breath of Fresh Air culture. If you’re thinking about joining us, we couldn’t be more excited to welcome you. Here’s to the start of something special at Haven!