Entertainment Assistant

Darlington Borough Council; Tees Valley; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Annual leave 32 days + bank holidays (

Local Government Pension Scheme

Flexible working

Maternity, Paternity & Adoption Leave

Training & development

Physiotherapy service

Confidential counselling service

Cycle to Work Scheme

Dolphin Centre Fit for Life Discounts

Vivup employee benefits app

Job summary

Darlington Borough Council is seeking enthusiastic individuals to join the Dolphin Centre Entertainment Team in Tees Valley. You will help deliver a friendly, memorable experience across bowling, adventure golf and other activities, handling bookings, payments and customer inquiries with a focus on safety and presentation.

The role requires 18+ candidates, evening/weekend availability, and offers part-time contracts (6–16 hours per week) with extensive benefits.

Qualifications

• Friendly, positive and customer-focused individuals.
• Strong communication and problem-solving skills.
• A flexible approach and teamwork.

Responsibilities

• Taking bookings in person, over the telephone and through our booking systems.
• Assisting customers with enquiries and providing outstanding customer service.
• Processing payments and monitoring online bookings.
• Serving food and beverages, including alcoholic drinks.
• Ensuring activity areas are clean, safe and well-presented.
• Troubleshooting minor issues with bowling lanes, golf equipment and other activities.
• Supporting the smooth day-to-day running of our entertainment facilities.

Job description

Hours and Pay

Salary £26,427 per annum (pro rata) Salary Band £10,001 to £20,000 Post Type Permanent Hours Per Week Part time

Job and Application details

Categories Youth / Community / Leisure Services
Directorate N/A Published Date 28/10/2026 Closing Date 11/11/2026

Are you passionate about delivering excellent customer service and creating memorable experiences for customers? We're looking for enthusiastic and reliable individuals to join our Entertainment Team at the Dolphin Centre.

In this varied and exciting role, you'll help provide a friendly, welcoming and enjoyable experience for our customers across a range of entertainment activities, including bowling, adventure golf and interactive darts.

Key responsibilities include:

• Taking bookings in person, over the telephone and through our booking systems
• Assisting customers with enquiries and providing outstanding customer service
• Processing payments and monitoring online bookings
• Serving food and beverages, including alcoholic drinks
• Ensuring activity areas are clean, safe and well-presented
• Troubleshooting minor issues with bowling lanes, golf equipment and other activities
• Supporting the smooth day-to-day running of our entertainment facilities

What we're looking for:

• Friendly, positive and customer-focused individuals
• Strong communication and problem-solving skills
• A flexible approach and willingness to work as part of a team
• Candidates aged 18 or over (due to the sale and preparation of alcohol)
• Availability to work evenings and weekends, when the majority of shifts take place

Are you passionate about delivering excellent customer service and creating memorable experiences for customers? We're looking for enthusiastic and reliable individuals to join our Entertainment Team at the Dolphin Centre.

In this varied and exciting role, you'll help provide a friendly, welcoming and enjoyable experience for our customers across a range of entertainment activities, including bowling, adventure golf and interactive darts.

Key responsibilities include:

• Taking bookings in person, over the telephone and through our booking systems
• Assisting customers with enquiries and providing outstanding customer service
• Processing payments and monitoring online bookings
• Serving food and beverages, including alcoholic drinks
• Ensuring activity areas are clean, safe and well-presented
• Troubleshooting minor issues with bowling lanes, golf equipment and other activities
• Supporting the smooth day-to-day running of our entertainment facilities

What we're looking for:

• Friendly, positive and customer-focused individuals
• Strong communication and problem-solving skills
• A flexible approach and willingness to work as part of a team
• Candidates aged 18 or over (due to the sale and preparation of alcohol)
• Availability to work evenings and weekends, when the majority of shifts take place

We offer a range of part-time contracts from 6 to 16 hours per week, providing flexibility to suit different circumstances.

If you enjoy working in a fast-paced environment and helping people have a great time, we'd love to hear from you.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

General Information for Applicants:

For detailed information about this role, please refer to the Job Description and Person Specification within the Vacancy Information document. For an informal discussion, please contact [e-mail]

If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or [e-mail] .

If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.

https://www.northeastjobs.org.uk/contactus

All applicant email correspondence will come from [e-mail] and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.