Enterprise Service Desk Engineer — Hybrid & On-Call Support

Schuh; Livingston; Hybrid; GBP 29,000 - 38,000; Full time

Benefits offered by this job

40% product discount

28 days holiday

Birthday off

Flexible working hours

Hybrid working options

Wages access to earned wages

Employee assistance programme

Pension scheme

Development and progression

Job summary

Schuh is seeking a proactive Service Desk Analyst to join our Enterprise Service Desk at the Livingston Head Office. You will act as an internal escalation point for third-party support, coordinate investigations and help drive service improvements across the support model.

Responsibilities include hardware and software support across Windows, macOS, and mobile platforms, plus on-call rota participation. The role offers hybrid working options and requires travel to Livingston daily.

Qualifications

• Previous IT support experience in a networked or enterprise environment.
• Understanding of Windows OS, Microsoft 365 and networking basics.
• Organised, reliable and able to work under pressure with attention to detail.
• Clear communication and outstanding customer service skills.
• Willingness to learn quickly about new technical challenges and travel to Livingston daily.

Responsibilities

• Act as escalation point for third-party Service Desk and network support teams.
• Handle escalations, coordinate investigations, and drive service improvements.
• Troubleshoot, maintain, deploy, and upgrade IT hardware and peripherals.
• Install, configure, and support software across Windows, macOS, and mobile platforms.

Skills

IT support

Customer service

Windows OS

Microsoft 365

Networking basics

Azure AD/Entra ID

VMware/Hyper-V

Tools

ServiceNow

Jira Service Management

Cisco Webex

Teams

SharePoint

Job description

Schuh is seeking a proactive Service Desk Analyst to join our Enterprise Service Desk at the Livingston Head Office. You will act as an internal escalation point for third-party support, coordinate investigations and help drive service improvements across the support model.

Responsibilities include hardware and software support across Windows, macOS, and mobile platforms, plus on-call rota participation. The role offers hybrid working options and requires travel to Livingston daily.