Enterprise Integrations Services Lead

RELX; Richmond; On-site; GBP 90,000 - 120,000; Full time

Job summary

RX is seeking an Enterprise Integrations Service Owner to join the Global Technology Operations team and own the operational lifecycle of enterprise integration services. You will ensure secure, resilient, high-performing platforms while collaborating with stakeholders, suppliers and cross-functional teams to support critical digital initiatives.

You will lead incident, problem, change and release management, drive RCAs and improvements, and shape service roadmaps with governance.

Qualifications

• Experience owning and operating critical enterprise integration services, including incident, problem, change, and release management.
• Knowledge of integration architecture, API management, middleware, identity services, and monitoring tools.
• Experience in large, complex enterprise environments and digital transformation programmes.
• Knowledge of DevOps, CI/CD, IaC and cloud platforms such as AWS or Oracle Cloud.
• Strong stakeholder management and supplier management capabilities.

Responsibilities

• Own the operational lifecycle of enterprise integration services.
• Ensure platforms meet service levels, availability, performance and security standards.
• Lead incident, problem, change and release management for integration services.
• Drive root cause analysis and implement preventative improvements.
• Develop and maintain service roadmaps, standards and governance processes.
• Manage relationships with internal stakeholders, suppliers and MSPs.
• Monitor platform health, capacity, performance and resilience.
• Support project delivery through operational readiness and transition into service.

Skills

Stakeholder management

Analytical problem-solving

Prioritization

Strong communication

Tools

MuleSoft Anypoint Platform

Google Apigee API Management

Oracle SOA Suite

Oracle Data Integrator (ODI)

Oracle Internet Directory (OID)

SSIS

.NET integration technologies

DevOps practices

CI/CD pipelines

Infrastructure as Code

Cloud platforms (AWS / Oracle Cloud)

Job description

RX is seeking an Enterprise Integrations Service Owner to join the Global Technology Operations team and own the operational lifecycle of enterprise integration services. You will ensure secure, resilient, high-performing platforms while collaborating with stakeholders, suppliers and cross-functional teams to support critical digital initiatives.

You will lead incident, problem, change and release management, drive RCAs and improvements, and shape service roadmaps with governance.