Integration Lead

RELX; Richmond; On-site; GBP 90,000 - 120,000; Full time

Job summary

RX is seeking an Enterprise Integrations Service Owner to join the Global Technology Operations team and own the operational lifecycle of enterprise integration services. You will ensure secure, resilient, high-performing platforms while collaborating with stakeholders, suppliers and cross-functional teams to support critical digital initiatives.

You will lead incident, problem, change and release management, drive RCAs and improvements, and shape service roadmaps with governance.

Qualifications

• Experience owning and operating critical enterprise integration services, including incident, problem, change, and release management.
• Knowledge of integration architecture, API management, middleware, identity services, and monitoring tools.
• Experience in large, complex enterprise environments and digital transformation programmes.
• Knowledge of DevOps, CI/CD, IaC and cloud platforms such as AWS or Oracle Cloud.
• Strong stakeholder management and supplier management capabilities.

Responsibilities

• Own the operational lifecycle of enterprise integration services.
• Ensure platforms meet service levels, availability, performance and security standards.
• Lead incident, problem, change and release management for integration services.
• Drive root cause analysis and implement preventative improvements.
• Develop and maintain service roadmaps, standards and governance processes.
• Manage relationships with internal stakeholders, suppliers and MSPs.
• Monitor platform health, capacity, performance and resilience.
• Support project delivery through operational readiness and transition into service.

Skills

Stakeholder management

Analytical problem-solving

Prioritization

Strong communication

Tools

MuleSoft Anypoint Platform

Google Apigee API Management

Oracle SOA Suite

Oracle Data Integrator (ODI)

Oracle Internet Directory (OID)

SSIS

.NET integration technologies

DevOps practices

CI/CD pipelines

Infrastructure as Code

Cloud platforms (AWS / Oracle Cloud)

Job description

Are you passionate about delivering reliable, enterprise-scale integration services that enable business success?

Do you enjoy leading operational excellence, driving continual improvement, and collaborating across teams to solve complex technology challenges?

About our Team

The role resides within the Global Technology Operations team, where you will be part of a wider Enterprise Application Services team delivering Service Ownership for our integrated platform providing Digital, Sales, Finance & Marketing solutions. Collaboratively, the team drives continuous operational improvements & an excellent customer experience.

About the Role

We are seeking an Enterprise Integrations Service Owner to own and lead the operational lifecycle of enterprise integration services. This role is responsible for ensuring integration platforms remain secure, resilient, and high-performing while working closely with stakeholders, suppliers, and cross-functional teams to support business-critical services and digital transformation initiatives.

Responsibilities

• Own the operational lifecycle of enterprise integration services
• Ensure integration platforms meet agreed service levels, availability, performance, and security standards
• Lead incident, problem, change, and release management activities for integration services
• Drive root cause analysis and implement preventative improvements
• Develop and maintain service roadmaps, operational standards, and governance processes
• Manage relationships with internal stakeholders, third-party suppliers, and managed service providers
• Monitor platform health, capacity, performance, and resilience
• Support project delivery through operational readiness reviews and transition into service

Requirements

• Strong operational knowledge of enterprise integration technologies such as MuleSoft Anypoint Platform, Google Apigee API Management, Oracle SOA Suite, Oracle Data Integrator (ODI), Oracle Internet Directory (OID), SQL Server Integration Services (SSIS), and Microsoft .NET integration technologies
• Experience owning and operating critical enterprise integration services, including incident, problem, change, and release management
• Knowledge of enterprise integration architecture, API management, middleware administration, identity services, cloud and hybrid integration environments, and monitoring tools
• Experience working within large, complex enterprise environments and supporting digital transformation programmes
• Knowledge of DevOps practices, CI/CD pipelines, Infrastructure as Code, automation tooling, and cloud platforms such as AWS or Oracle Cloud
• Strong stakeholder management, communication, and supplier management capabilities
• Analytical problem-solving skills with strong attention to detail and the ability to prioritise effectively in a fast-paced operational environment

Relevant ITIL, Oracle, MuleSoft, Microsoft, or API platform certifications are advantageous

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com.