Enterprise Implementation Lead — AI & Systems

Kernel Company; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

London office

Equity

Pension plan

24 days holiday + bank holidays

Monthly office dinner allowance

2 weeks work-from-anywhere

Team ethos with founders

Autonomy in a fast-paced environment

Job summary

Kernel is seeking an Implementation Lead in London to bridge customer needs with technical execution in enterprise deals. You will translate complex requirements into practical, scalable solutions and ensure proofs of concept are accurate and ready for go-live.

Collaboration with Account Executives, Product and Engineering will address technical questions, troubleshoot challenges, and shape value-driven solutions for clients. Expect late hours to support US customers and four+ in-office days.

Qualifications

• 3–7 years in a client-facing analytical or technical role such as Solutions Engineering, Implementations, Technical Account Management or Consulting.
• Technical fluency (APIs, Javascript) and understanding of data systems.
• Product sensibility: challenge scope that doesn't serve the customer.
• Advanced analytical and problem-solving skills with high attention to detail.
• Comfort navigating ambiguity and solving technical challenges creatively.
• Experience in fast-paced startup environments.
• Ability to manage multiple clients and projects concurrently.
• Strong communication and customer relationship skills.
• Willingness to work late hours to support US-based customers.
• Nice to have: experience with AI products or RevOps tooling.

Responsibilities

• Partner with Account Executives in late-stage cycles as the technical expert.
• Run and deliver high quality POCs in a timely manner.
• Lead and own the full implementation cycle from kick-off to go-live.
• Architect, build, and deploy bespoke AI agents using Kernel tooling.
• Act as trusted advisor for a portfolio of clients.
• Provide feedback to Product to drive continuous improvement.

Skills

Client-facing

Analytical

Technical

APIs

JavaScript

Data systems

Startup experience

Communication skills

Ambiguity navigation

Multiple clients

Job description

Kernel is seeking an Implementation Lead in London to bridge customer needs with technical execution in enterprise deals. You will translate complex requirements into practical, scalable solutions and ensure proofs of concept are accurate and ready for go-live.

Collaboration with Account Executives, Product and Engineering will address technical questions, troubleshoot challenges, and shape value-driven solutions for clients. Expect late hours to support US customers and four+ in-office days.