Lead - Account Manager

Freshworks; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Freshworks employee benefits

Job summary

Freshworks in London seeks an Enterprise Account Manager to focus on the UKI market, working with our most valued customers to grow revenue and build long-term partnerships.

You will lead end-to-end sales cycles, articulate value to executives, and collaborate across teams to expand customer success while traveling as required.

Qualifications

• 8+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles leading to revenue growth.
• Strategic mindset with curiosity, collaboration, adaptability to changing priorities.
• Consultative approach with enterprise customers, focusing on long-term value creation.
• Strong communication and relationship-building skills with ability to present to executives.
• Domain knowledge exposure to CRM, EX, CX, or ITSM solutions is a plus.

Responsibilities

• Engage, discover & drive results: grow key accounts through upsell, cross-sell, and renewals.
• Articulate value to executives, positioning Freshworks as a partner delivering measurable impact.
• Lead end-to-end sales cycles, securing strategic wins and long-term partnerships.
• Collaborate across teams to uncover opportunities, strengthen retention, and expand customer success.
• Hunt and prospect to build a strong pipeline, with accurate forecasting and travel as required.

Skills

Enterprise sales

SaaS sales

Account Management

Executive communication

CRM/ITSM knowledge

Job description

As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.This role will be focussing on our UKI market.

What you’ll do:

• - Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
• - Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
• - Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
• - Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
• - Hunt & Prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.

Qualifications

• - Experience that counts: 8+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.
• - Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change.
• - Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.
• - Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.
• - Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Lead - Account Manager - London, United Kingdom