Enterprise ESG Support Specialist (SaaS)

Novisto; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Novisto is seeking a Customer Support Specialist to be the expert for enterprise customers using our ESG reporting platform. You will join a growing support function and share ownership of the queue, handling complex sustainability reporting programs with care and accuracy.

You will diagnose tricky platform questions, run bulk data imports, reproduce bugs for engineering, and collaborate with CSMs, ESG Analysts, Platform Operations, DevOps, Data and Product teams to scale support effectively.

Qualifications

• 2+ years of experience in customer support or a similar role, ideally in enterprise B2B SaaS.
• Comfort troubleshooting web applications, reproducing issues and writing bug reports.
• Exposure to SSO/SAML, user access management or admin consoles is a plus.

Responsibilities

• Own incoming requests in Freshdesk from customers and internal teams; diagnose platform behaviour and drive tickets to resolution.
• Reproduce and confirm issues, log in Jira with steps and impact, and follow through to fix and communicate outcomes to customers.
• Support annual submission cycles for CDP, S&P Global CSA and EcoVadis including data config, QA and translating errors into next steps.

Skills

Customer support

Excel

Freshdesk

Jira

Confluence

Education

Bachelor’s degree

Tools

Google Workspace

Job description

Novisto is seeking a Customer Support Specialist to be the expert for enterprise customers using our ESG reporting platform. You will join a growing support function and share ownership of the queue, handling complex sustainability reporting programs with care and accuracy.

You will diagnose tricky platform questions, run bulk data imports, reproduce bugs for engineering, and collaborate with CSMs, ESG Analysts, Platform Operations, DevOps, Data and Product teams to scale support effectively.