Enterprise Customer Success Manager (German speaking)

Darktrace; London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A leading cybersecurity company is seeking an Enterprise Customer Success Manager to join their expanding DACH team in London. This hybrid role involves managing customer accounts, driving satisfaction, and ensuring successful adoption of their AI-powered cybersecurity solutions. The ideal candidate will be fluent in German and English, with strong relationship management skills and a passion for technology.

Benefits

23 days’ holiday + all public holidays

Additional day off for your birthday

Private medical insurance

Life insurance of 4 times your base salary

Salary sacrifice pension scheme

Enhanced family leave

Confidential Employee Assistance Program

Cycle to work scheme

Qualifications

• Business fluent in German and English.
• Experience in a customer-facing role.
• Comfortable in a target-driven environment.

Responsibilities

• Manage accounts across the DACH customer base.
• Drive adoption and outcomes leading to renewals and advocacy.
• Conduct business reviews with client executives.

Skills

Relationship Management

Communication

Teamwork

Job description

Enterprise Customer Success Manager (German speaking)

London

Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.

For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications.

Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future.

What will I be doing:

Due to the outstanding success of our DACH sales team, Darktrace is currently expanding its DACH Enterprise Customer Success team, which will provide the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry.

In the Enterprise Customer Success role, you will be managing accounts across our DACH customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers.

Working as part of a close knit and supportive team, you will be managing a portfolio of Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment.

Full and ongoing training will be provided as you further develop your relationship building skills, working to meet client needs and further business opportunities.

This role is hybrid based out of our London office, attending a minimum of 3 days a week.

You may also need to travel, nationally and regionally, to visit clients.

The Enterprise Customer Success Manager conducts business reviews with client executives to drive satisfaction and desired outcomes. Presents and demonstrates Darktrace cyber threat defense solutions to CISOs and security experts.

The successful candidate will identify and nurture upsell and cross-sell opportunities by aligning products with customers' evolving needs. Moreover, they will ensure customer success and facilitate subscription renewals.

The customer success team is responsible in monitoring customer engagement to assess risk and improve account health and they collaborate with Darktrace teams, including Engagement Directors, Account Executives, Subject Matter Experts, Technical Resources, and Cyber Threat Analysts.

What experience do I need:

It is likely that you’ll be personable with a friendly and warm approach, you’ll naturally be building long-lasting relationships with a wide range of stakeholders working well in a team. You’ll be keen to use your relationships management and communication skills to achieve goals, you’ll be excited about working to achieve targets.

You’ll be comfortable working across a wide client portfolio, demonstrating a process orientated approach and the ability to juggle competing demands. We don’t require any previous cyber security or sales experience, but you’ll be able to quickly understand technical information, with the ability to process large amounts of information and training quickly.

• You'll be business fluent in German and English,
• You’ll have experience in a customer facing role, this could be as an Account Executive, Customer Success Manager or Business Development Executive position,
• You’ll be comfortable working in a target driven environment.

Please submit your CV in English.

Benefits we offer:

• 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
• Additional day off for your birthday,
• Private medical insurance which covers you, your cohabiting partner and children,
• Life insurance of 4 times your base salary,
• Salary sacrifice pension scheme,
• Enhanced family leave,
• Confidential Employee Assistance Program,
• Cycle to work scheme.

#LI-Hybrid

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