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Enterprise Customer Success Manager - French Speaking

Navan

London

On-site

GBP 50,000 - 80,000

Full time

4 days ago

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Job summary

A leading company in software development is seeking an Enterprise Customer Success Manager who is fluent in French and English. The role involves managing relationships with key customers, ensuring they receive maximum value from the platform, and working closely with various stakeholders to drive customer satisfaction and retention.

Qualifications

5+ years of experience in Enterprise Customer Success Management.
Experience in the Travel industry is a plus.
High energy, go-getter with fresh ideas.

Responsibilities

Manage all post-sales activity for Enterprise customers.
Develop trusted advisor relationships with customers.
Conduct regular check-in calls and strategic business reviews.

Skills

Project Management

Organizational Skills

Relationship Building

Problem Solving

Fluency in French

Fluency in English

Education

Bachelor’s Degree or equivalent experience

Enterprise Customer Success Manager - French Speaking

Join to apply for the Enterprise Customer Success Manager - French Speaking role at Navan

Enterprise Customer Success Manager - French Speaking

1 week ago Be among the first 25 applicants

Join to apply for the Enterprise Customer Success Manager - French Speaking role at Navan

As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.

This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.

What You'll Do

Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
Work closely with your Account Executive counterpart to develop a joint success plan for your customers
Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
Work closely with Product and Engineering on identification/tracking of enhancement requests
Handle escalations and work across teams to resolve issues
Improve upon our existing approaches to customer engagement and account management leveraging our CS platform

What We're Looking For:

5+ years of experience in Enterprise Customer Success Management
Experience working within the Travel industry
Excellent project management and organizational skills in a high pressure environment, working with high value customers
Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
Attention to detail is a must
High energy, go-getter with fresh ideas who takes the initiative to get things done
Fluent in French and English.
Bachelor’s degree preferred or similar working experience

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Software Development

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