Customer Success Manager - French Speaking

Smartsheet; London; Remote; GBP 40,000 - 70,000; Full time

Job summary

A leading tech company is seeking a French-speaking Customer Success Manager to manage large accounts in London or remotely within the UK. This role focuses on ensuring high customer satisfaction and successful product adoption, offering a significant opportunity to impact the company. Ideal candidates will have SaaS account management experience and a passion for web-based technologies.

Benefits

Private Medical and Dental insurance

Monthly pension contributions

Work productivity stipends

Flexible time off

Paid maternity, paternity, and adoption leave

Volunteer days and professional development opportunities

Company-funded perks including counseling

Remote work options across the UK

Qualifications

• Proven experience in SaaS account management focusing on customer value delivery.
• Fluency in French required; additional languages are a plus.
• Legally eligible to work in the UK.

Responsibilities

• Lead onboarding for enterprise customers ensuring seamless adoption.
• Design and implement customer engagement strategies.
• Conduct regular Customer Success Reviews to reinforce value.

Skills

Customer value delivery

Task management

Technical explanation

SaaS account management

Education

Bachelor's degree

Job description

Customer Success Manager - French Speaking

Join to apply for the Customer Success Manager - French Speaking role at Smartsheet.

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

We are seeking a French-speaking Customer Success Manager to manage large accounts, ensuring high customer satisfaction, successful product adoption, and retention within the EMEA region. You will serve as the primary contact for key customers, understand their success criteria, address questions, resolve issues, and become a trusted Smartsheet advisor. This role offers a career-defining opportunity to make a significant impact at an essential moment for our company. Ideal candidates will have experience with SaaS account management, high renewal rates, and ongoing customer engagement and technical leadership.

This position reports to the Manager, Customer Success, and is based in London or remote within the UK.

Responsibilities

• Lead onboarding for enterprise customers, ensuring seamless adoption and clear value articulation.
• Design and implement customer engagement strategies to drive satisfaction and success.
• Act as a Smartsheet expert and trusted advisor, helping customers overcome challenges and achieve business outcomes.
• Conduct regular Customer Success Reviews to reinforce value, resolve issues, and identify opportunities for deeper product use.
• Develop tools, frameworks, and best practices to maximize customer value from Smartsheet.
• Analyze usage data to identify trends and provide strategic insights.
• Serve as the primary contact in high-impact customer situations, ensuring swift resolution.
• Collaborate with Sales and Professional Services to deliver tailored solutions and insights.
• Provide feedback to Product, Marketing, and Sales teams for continuous improvement.
• Meet or exceed performance metrics related to value delivery and renewals.
• Perform other duties as required.

Qualifications

• Proven experience in SaaS account management, focusing on customer value delivery.
• Bachelor's degree preferred.
• Experience managing diverse customer accounts and building outcome-based relationships.
• Excellent task management skills.
• Passion for web-based technologies and understanding Smartsheet’s benefits and technical aspects.
• Ability to explain technical concepts to non-technical users in large enterprises.
• Willingness to travel periodically.
• Fluency in French required; additional languages are a plus.
• Legally eligible to work in the UK.

Perks & Benefits

• Private Medical and Dental insurance (additional for family).
• Monthly pension contributions.
• Work productivity stipends.
• Holiday, bank holidays, and flexible time off.
• Paid maternity, paternity, and adoption leave.
• Volunteer days and professional development opportunities.
• Company-funded perks including counseling and personal Smartsheet accounts.
• Remote work options across the UK.

About Us

At Smartsheet, we value diversity and inclusivity. We welcome applicants from all backgrounds and experiences, encouraging nontraditional career paths. Join us to empower change and make a difference in how the world works!

Equal Opportunity Employer

We are committed to providing equal employment opportunities in accordance with applicable laws across our global offices. We strive to foster an inclusive environment for all employees and applicants.