Client Success Manager III

TN United Kingdom; London; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading cybersecurity firm seeks a Client Success Manager III to enhance customer relationships and ensure satisfaction with their SaaS platform. The role involves managing communications, driving engagement, and supporting customer retention. Ideal candidates will have extensive experience in client services and cybersecurity, along with strong organizational and communication skills. This remote position requires travel to clients as needed.

Qualifications

• 5+ years of client services, IT, and cybersecurity experience.
• Extensive experience managing large, complex accounts.

Responsibilities

• Serve as the primary point of contact for all customer requests.
• Drive customer adoption/engagement of services.
• Oversee transition from deployment to Steady State.

Skills

Client Services

Cybersecurity

Communication

Organizational Skills

Adaptability

Education

Security+

Network+

CISSP

Job description

Client Success Manager III
Location: Remote in the United Kingdom + Travel to Clients on Request

The Client Success Team is composed of Client Success Managers (CSMs) who are well-versed in cybersecurity, with the purpose of assisting customers in maximizing the value of BlueVoyant's platform and solutions.

BlueVoyant’s renowned cybersecurity SaaS platform offers top-tier solutions to safeguard businesses from evolving threats. Our extensive range of services and expertise enable organizations to proactively defend against cyberattacks and secure their sensitive information effectively.

Responsibilities:

1. Serve as the primary point of contact for all customer requests, needs, correspondence, escalations, etc.
2. Act as the primary advocate within internal BV stakeholder groups to drive tangible outcomes.
3. Manage customer communications internally with respective BV Teams.
4. Coordinate all customer interactions (regular cadence, working sessions, escalation calls, etc.) both with the customer and internal BV Teams.
5. Oversee the transition from deployment to Steady State and establish cadence/operating rhythm for new customers.
6. Drive customer adoption/engagement of current and additional services provided by BV.
7. Assist in retention conversations to ensure customers are on target for contract renewals.
8. Identify and mitigate risks related to potential customer churn (Playbooks, Churn War Room, etc.).
9. Work closely with Sales counterparts to position, educate, and drive potential growth opportunities for additional BV Service offerings.
10. Collaborate with BlueVoyant Executive Leadership to support and coordinate support for the largest accounts.
11. Create, organize, and lead customer value discussions quarterly.
12. Communicate BV product/service landscape effectively and coordinate with various teams to resolve issues.
13. Articulate BV’s offerings, benefits, SOPs, and deliverables confidently.
14. Maintain an advanced understanding of assigned BV specific product sets.

Qualifications:

1. 5+ years of client services, IT, and cybersecurity experience.
2. Extensive experience managing large, complex accounts with multiple LOBs and stakeholders.
3. Ability to operate independently with minimal support.
4. Strong ability to identify the buying landscape and maintain relationships with decision makers.
5. Excellent organizational, communication, and adaptability skills.
6. Proven ability to define, create, and execute service improvement plans.
7. Experience providing technical feedback for process maturity.
8. Ability to organize and conduct internal speaking engagements with minimal oversight.

Preferred Qualifications:

1. 5-7 years of client relationship management, especially in Managed Security Services or Technology Consulting.
2. Experience working with Big 4 and top national firms.
3. Certifications such as Security+, Network+, CISSP preferred.

About BlueVoyant: BlueVoyant is a cybersecurity firm founded in 2017, headquartered in New York City, with offices worldwide. We leverage real-time datasets, analytics, and deep expertise to secure ecosystems. Our team includes former government cyber officials and private sector experts, committed to active prevention and defense.

All employees must be authorized to work in the United Kingdom. BlueVoyant is an equal opportunity employer and complies with all applicable non-discrimination laws.

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