Enterprise Customer Success Manager - Crypto & Payments

Elliptic; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

£500 remote working budget

$1,000 Learning & Development budget

Private Health Insurance

Life Assurance

Cycle to Work Scheme

Job summary

Elliptic is seeking a Senior Customer Success Manager to lead enterprise relationships in payments and crypto. You will manage a nominated portfolio, drive renewals and expansions, and partner with the Commercial team to uncover opportunities.

The role focuses on retention, up-sell, data-driven insights, and delivering customer value with a fast-paced, globally distributed customer base; hybrid work and remote options offered.

Qualifications

• Extensive Customer Success experience with retention and expansion responsibilities.
• Strong account management skills across a distributed customer base.
• Ability to analyse usage data and identify renewal and upsell opportunities.

Responsibilities

• Build relationships with key stakeholders in enterprise accounts.
• Manage lifecycle from onboarding to renewal and expansion.
• Be the main contact for accounts internally and externally.
• Analyse utilization data to assess renewal risk and mitigate it early.
• Develop net new business through upsell and cross-sell within your region.
• Create strategic account plans and manage commercial cycles with/without regional AEs.
• Conduct discovery, scope expansion opportunities, and develop proposals.
• Lead product demos and renewal negotiations.
• Meet and exceed quarterly and annual quotas for your region.

Skills

Customer Success

Account Management

Churn management

Upsell & cross-sell

Data-driven insights

Pricing & negotiations

Cross-functional collaboration

Crypto/Payments domain knowledge

English communication

Job description

Elliptic is seeking a Senior Customer Success Manager to lead enterprise relationships in payments and crypto. You will manage a nominated portfolio, drive renewals and expansions, and partner with the Commercial team to uncover opportunities.

The role focuses on retention, up-sell, data-driven insights, and delivering customer value with a fast-paced, globally distributed customer base; hybrid work and remote options offered.