Enterprise Customer Success Manager — AI Transformation

Box; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension

Medical and dental coverage

25 days vacation (plus birthday off)

Gym membership

Free lunch

Job summary

Box is seeking a Customer Success/Account Management professional in the UK to partner with enterprise customers and drive measurable business outcomes using content and AI. You will map customer needs to practical AI-enabled solutions, engage senior stakeholders, and work cross-functionally with Sales, Product, Engineering and Professional Services to expand Box’s footprint.

The role requires 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or related areas,

Qualifications

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role.
• Experience working with enterprise customers and engaging with senior stakeholders and executives.
• Ability to translate customer needs into practical solutions and business outcomes.
• Strong communication and storytelling skills with the ability to articulate value clearly.

Responsibilities

• Own the post-sales relationship for a portfolio of enterprise customers with a focus on measurable outcomes.
• Map and redesign critical workflows, identifying AI-powered use cases.
• Translate goals into a value hypothesis, success metrics and practical AI solutions.
• Lead change management to drive adoption of new workflows and behaviors with stakeholder alignment.
• Collaborate cross-functionally with Sales, Product, Engineering and Professional Services to expand Box’s footprint and deliver cohesive solutions.
• Provide voice of the customer insights to internal teams.

Skills

Customer Success

Account Management

Solutions Consulting

Executive engagement

AI platforms

Communication

Storytelling

Collaboration

Job description

Box is seeking a Customer Success/Account Management professional in the UK to partner with enterprise customers and drive measurable business outcomes using content and AI. You will map customer needs to practical AI-enabled solutions, engage senior stakeholders, and work cross-functionally with Sales, Product, Engineering and Professional Services to expand Box’s footprint.

The role requires 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or related areas,