Enterprise Customer Success Manager

Azoma; Greater London; Híbrido; GBP 70 000 - 110 000; Tempo integral

Resumo da oferta

Azoma is seeking an Enterprise Customer Success Manager in London to bridge our AI optimization tech with large-brand ecommerce programs. The role focuses on flawless execution of high-value initiatives and scaling enterprise operations.

You will coordinate cross-functional teams, refine workflows for deployments, analyze performance data, and build relationships with brand managers and digital teams at top FMCG brands.

Qualificações

• 4-6 years of experience in Amazon/ecommerce ecosystem (agency or brand-side).
• Proven track record managing complex ecommerce operations or digital shelf strategies.
• Deep understanding of marketplace dynamics, SEO, and content optimization.
• Experience with enterprise clients and managing multiple stakeholder relationships.
• Strong analytical skills with ability to derive insights from complex data sets.
• Excellent project management and communication abilities.

Responsabilidades

• Coordinate cross-functional teams to deliver optimization projects on time and within scope.
• Develop and refine operational workflows for enterprise-scale deployments.
• Analyze performance metrics and translate data into actionable client recommendations.
• Build strong relationships with brand managers and digital teams at major FMCG companies.
• Contribute to product development based on client feedback and market needs.

Conhecimentos

Cross-functional collaboration

Analytical skills

Project management

Stakeholder management

Ecommerce/Amazon expertise

Ferramentas

AI tools

Descrição da oferta de emprego

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Customer Success

Enterprise Customer Success Manager

London, UK

Hybrid

Full-time

Be the bridge between our AI optimisation technology and client success, ensuring flawless execution of high-value programs for global brands.

The Role: We're seeking an Enterprise Customer Success Manager who brings deep ecommerce marketplace expertise to help scale our enterprise client operations. You'll be the bridge between our AI optimization technology and client success, ensuring flawless execution of high-value programs for global brands.

Responsibilities

• Coordinate cross-functional teams to deliver optimization projects on time and within scope

• Develop and refine operational workflows for enterprise-scale deployments

• Analyze performance metrics and translate data into actionable client recommendations

• Build strong relationships with brand managers and digital teams at major FMCG companies

• Contribute to product development based on client feedback and market needs

Requirements

• 4-6 years of experience in Amazon/ ecommerce ecosystem (agency or brand-side required)

• Proven track record managing complex ecommerce operations or digital shelf strategies

• Deep understanding of marketplace dynamics, SEO, and content optimization

• Experience with enterprise clients and managing multiple stakeholder relationships

• Strong analytical skills with ability to derive insights from complex data sets

• Excellent project management and communication abilities

• Experience with AI tools, automation, or emerging commerce technologies