AI-Powered Enterprise Ecommerce Success Manager

Azoma; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Azoma is seeking an Enterprise Customer Success Manager in London to bridge our AI optimization tech with large-brand ecommerce programs. The role focuses on flawless execution of high-value initiatives and scaling enterprise operations.

You will coordinate cross-functional teams, refine workflows for deployments, analyze performance data, and build relationships with brand managers and digital teams at top FMCG brands.

Qualifications

• 4-6 years of experience in Amazon/ecommerce ecosystem (agency or brand-side).
• Proven track record managing complex ecommerce operations or digital shelf strategies.
• Deep understanding of marketplace dynamics, SEO, and content optimization.
• Experience with enterprise clients and managing multiple stakeholder relationships.
• Strong analytical skills with ability to derive insights from complex data sets.
• Excellent project management and communication abilities.

Responsibilities

• Coordinate cross-functional teams to deliver optimization projects on time and within scope.
• Develop and refine operational workflows for enterprise-scale deployments.
• Analyze performance metrics and translate data into actionable client recommendations.
• Build strong relationships with brand managers and digital teams at major FMCG companies.
• Contribute to product development based on client feedback and market needs.

Skills

Cross-functional collaboration

Analytical skills

Project management

Stakeholder management

Ecommerce/Amazon expertise

Tools

AI tools

Job description

Azoma is seeking an Enterprise Customer Success Manager in London to bridge our AI optimization tech with large-brand ecommerce programs. The role focuses on flawless execution of high-value initiatives and scaling enterprise operations.

You will coordinate cross-functional teams, refine workflows for deployments, analyze performance data, and build relationships with brand managers and digital teams at top FMCG brands.