Customer Success Associate

BlakBear; Greater London; On-site; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Healthcare

BlakBear Ltd shares

Team skill building events

Snacks in office

London HQ, 5 days in office

Travel to US/Canada

Job summary

BlakBear is seeking a Customer Success professional to support enterprise customers in the UK, US, and Canada. You will own onboarding, training, and ongoing account management, collaborating with executives to drive adoption and satisfaction.

The role is based in our London HQ, fully on-site, with opportunities to travel for customer visits and trade events. 2–3 years of relevant experience and strong communication are essential.

Qualifications

• 2–3 years experience in account management or customer success.
• Great interpersonal skills and clear communication.
• Thorough, organised and able to manage multiple relationships.
• Tech savvy with modern sales tools and CRM.

Responsibilities

• Troubleshoot and resolve customer issues; assist with onboarding and training materials.
• Manage the full account cycle, including onboarding and meetings with customers.
• Build relationships with stakeholders in enterprise accounts.
• Keep CRM up to date and align activities with the sales process.
• Support marketing and product teams.
• Travel to the US and Canada to visit customers and events.
• Work in our London office; this is an on-site role.

Skills

Account management

Customer success

Stakeholder management

Communication

CRM software

Tools

HubSpot

ZoomInfo

Job description

Most food is still good to eat or cook at the expiry date, because the use‑by dates are chosen to cover a worst‑case scenario. They’re great for quality and safety, but cause £bns of waste. This decade, food will tell you how fresh it is, and the world will stop wasting food because of a fixed printed date.

We replace use‑by dates and shelf‑life testing with sensors that measure spoilage gas, and AI that predicts the remaining days of freshness. We invented this technology as scientists from Imperial College London, and we're using it to improve the whole supply chain, from food producers to households, and reduce the unbelievable amounts of waste caused by the 50‑year‑old system of destructive testing and printed expiry dates.

We are signing sales contracts with enterprise customers across Europe and North America, changing regulations and industry guidance as we go. Do you want to join BlakBear as we become the food industry standard?

The Role

• Troubleshoot and resolve customer issues. Assist with the development of product documentation, training materials and the onboarding process. Support and train our customers in the UK, US and Canada.
• Work closely with the CEO to manage the complete account management cycle, including onboarding, f2f and video meetings with customers, training materials and content and enterprise transformation.
• Build and advance relationships with multiple stakeholders in complex enterprise accounts.
• Keep CRM up to date and align activities to our sales process.
• Support marketing and product.
• Opportunities to travel to US and Canada to visit customers and trade events.
• Work in our office near London Bridge (this is not a hybrid role).
• Potential to grow into a senior Customer Success role within our business.
• 2-3 years experience in account management or customer success.
• Great interpersonal skills - speak clearly and succinctly, listen deeply and share excitement
• Thorough and organised - to nurture a wide range of relationships simultaneously
• Tech savvy and smart - learn the latest tools, grasp the scientific concepts of our product, use sales systems such as HubSpot and ZoomInfo.
• Ambitious, but also motivated to do repetitive and mundane work to achieve a bigger mission
• Flexible to learn a broad range of tasks

Competitive salary and shares in BlakBear Ltd

Team skill building events, such as 3D Printing Day and AI Hackathon

Top tier private healthcare, fully covered

Free healthy snacks available in the office

Impactful work, moving the needle on one of the great industries of humanity

In the office 5 days per week at our London HQ, with trips to customer sites in Europe and North America.

Monthly socials such as dinners, VR experiences, or games nights

• One-way interview with only 1 question (max. 5min)
• 1-hour in-person interview at our London office