Enterprise Client Success Coordinator — Drive Impact

SmartSearch; Leeds; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holiday rising to 30

Private Medical Insurance

Company pension scheme

Life Assurance – 4x annual salary

1 day paid volunteering

Enhanced maternity / paternity offerings

Employee Assistance Programme

Cycle to work scheme

Job summary

SmartSearch is seeking an Enterprise Coordinator in Leeds to support clients by responding to queries and providing exceptional customer service. You will be the first point of contact for our enterprise value clients, ensuring that their issues are resolved effectively.

This role requires strong multitasking skills and a keen attention to detail as you handle various responsibilities. SmartSearch offers a range of company benefits including private medical insurance and a generous holiday allowance.

Qualifications

• Ability to juggle multiple tasks while maintaining attention to detail.
• Comfortable collaborating across departments.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to queries from CS Helpdesk clients via phone and email.
• Deliver a seamless customer experience for enterprise clients.
• Keep up to date with any changes to the SmartSearch platform.

Skills

Customer service skills

Attention to detail

Communication skills

Multitasking

Job description

SmartSearch is seeking an Enterprise Coordinator in Leeds to support clients by responding to queries and providing exceptional customer service. You will be the first point of contact for our enterprise value clients, ensuring that their issues are resolved effectively.

This role requires strong multitasking skills and a keen attention to detail as you handle various responsibilities. SmartSearch offers a range of company benefits including private medical insurance and a generous holiday allowance.