Enterprise Customer Success Coordinator

SmartSearch; Leeds; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holiday rising to 30

Private Medical Insurance

Company pension scheme

Life Assurance – 4x annual salary

1 day paid volunteering

Enhanced maternity / paternity offerings

Employee Assistance Programme

Cycle to work scheme

Job summary

SmartSearch is seeking an Enterprise Coordinator in Leeds to support clients by responding to queries and providing exceptional customer service. You will be the first point of contact for our enterprise value clients, ensuring that their issues are resolved effectively.

This role requires strong multitasking skills and a keen attention to detail as you handle various responsibilities. SmartSearch offers a range of company benefits including private medical insurance and a generous holiday allowance.

Qualifications

• Ability to juggle multiple tasks while maintaining attention to detail.
• Comfortable collaborating across departments.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to queries from CS Helpdesk clients via phone and email.
• Deliver a seamless customer experience for enterprise clients.
• Keep up to date with any changes to the SmartSearch platform.

Skills

Customer service skills

Attention to detail

Communication skills

Multitasking

Job description

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Enterprise Coordinator will be responsible for accurately and efficiently responding to queries from CS Helpdesk clients and other enterprise value clients. You will be the first point of contact for resolving routine queries from our largest clients by phone and email. A high level of customer service must be extended to clients at all times with excellent attention to detail applied to all tasks. Upon completion of your training you will have developed knowledge of current AML regulations and be able to provide support to clients in line with the client organisations’ individual AML policy and the guidance documents provided. In addition, upon completion of your probation, you will be required to join a rota for adjusted shift patterns to provide out of hours support – typically 2 weekend days per quarter.

VARIED DAY TO DAY RESPONSIBILITIES

• Deliver a seamless customer experience for our portfolio of enterprise clients and strive to exceed customer expectations.
• Provide a best in-class query resolution service to our clients, aiming to resolve client issues as quickly as possible.
• Use the information and resources available to investigate and resolve customer queries immediately or escalat through the appropriate channels for further investigation/resolution.
• Keep up-to-date with any changes or upgrades to the SmartSearch platform.
• Take responsibility for the completion of admin tasks such as bulk uploads and the administration of new contracts for enterprise clients.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• Ability to juggle multiple tasks at a time while maintaining sharp attention to detail.
• Comfortable collaborating across departments and teams.
• Ability to operate in a fast-paced environment.
• Excellent verbal and written communication skills.
• Team player, self-starter and multitasker who can quickly adjust prior

COMPANY BENEFITS

• 25 days holiday rising to 30 with each year of service
• Private Medical Insurance covering dental and optical
• Company pension scheme
• Life Assurance – 4x your annual salary
• 1 day paid volunteering per year
• Enhanced maternity / paternity offerings
• Employee Assistance Programme
• Cycle to work scheme