Enterprise Application Lead

Shell Energy; Greater London; On-site; AUD 180,000 - 230,000; Full time

Job summary

Shell Energy in Australia is seeking an experienced Enterprise Application Lead to own operation, support, governance and improvement of SAP, Workday and Chris21 platforms. You will work with business stakeholders and external providers including IBM, Strada and Frontier to ensure reliable services, quality and cost controls.

The role combines hands-on platform support with vendor and contract management, incident resolution, patching, data governance and compliance.

Qualifications

• Experience in enterprise application operations and vendor management.
• Experience with SAP ERP, SAP BW and SAP Concur is advantageous.
• Strong incident, change and release management capability.

Responsibilities

• Provide service ownership and operational oversight across SAP, Workday and Chris21.
• Provide day-to-day operational support for SAP ERP, SAP BW and SAP Concur, resolving incidents and service requests and coordinating specialist support where required.
• Maintain SAP master and organisational data and administer approved access requests and joiner, mover and leaver activities.
• Support scheduled SAP patching, shutdowns, backups and restarts, and complete post-patch validation across SAP ERP, BW and Fiori.
• Manage application vendors, including monitoring service levels, contracted scope, support-hour consumption, costs, ticket performance and service quality.
• Lead service reviews and escalate performance, operational or commercial issues where required.
• Oversee SAP compliance activities, review supporting evidence and coordinate vulnerability remediation.
• Manage the Workday managed service engagement with Strada, including ticket reviews, service meetings, costs, support hours, integrations, releases and upgrades.
• Oversee Chris21 and the Frontier vendor relationship, including application support, maintenance, upgrades and patching.
• Contribute to platform integrations, infrastructure changes, releases and enterprise application projects.
• Identify opportunities to improve reliability, service performance, usability and cost effectiveness through standardisation, automation, self-service and improved vendor delivery.
• Maintain clear visibility of platform health, risks, issues, costs, controls, dependencies and improvement priorities.

Skills

SAP ERP

SAP BW

Fiori

SAP Concur

Workday

Chris21

Vendor management

Stakeholder management

Incident management

Service governance

Windows Server

Tools

SAP ERP

SAP BW

Fiori

SAP Concur

Workday

Chris21

IBM

Strada

Frontier

AWS EC2

SQL Server

Windows Server

Job description

**Shape your future with a career at Shell Energy.**Shell Energy combines deep expertise and true innovation to help our electricity and gas customers navigate a rapidly changing market. We’re seeking people who bring the drive to succeed in providing the energy businesses and households need for today and tomorrow.We are looking for an experienced **Enterprise Application Lead** to take ownership of the effective operation, support, governance and ongoing improvement of our key enterprise application platforms, initially SAP, Workday and Chris21. This is a hands-on and varied role combining enterprise application support, vendor and contract management, service governance, compliance oversight and continuous improvement. SAP is the primary hands-on platform, while Workday and Chris21 are predominantly supported through external service providers, requiring strong internal oversight and service management.You will work closely with business stakeholders, internal technology teams and external service providers including IBM, Strada and Frontier, ensuring services are reliable, well governed and delivered to agreed quality, cost and service levels. With respect, integrity and honesty, responsibilities include: * Provide service ownership and operational oversight across SAP, Workday and Chris21.* Provide day-to-day operational support for SAP ERP, SAP BW and SAP Concur, resolving incidents and service requests and coordinating specialist support where required.* Maintain SAP master and organisational data and administer approved access requests and joiner, mover and leaver activities.* Support scheduled SAP patching, shutdowns, backups and restarts, and complete post-patch validation across SAP ERP, BW and Fiori.* Manage application vendors, including monitoring service levels, contracted scope, support-hour consumption, costs, ticket performance and service quality.* Lead service reviews and escalate performance, operational or commercial issues where required.* Oversee SAP compliance activities, review supporting evidence and coordinate vulnerability remediation.* Manage the Workday managed service engagement with Strada, including ticket reviews, service meetings, costs, support hours, integrations, releases and upgrades.* Oversee Chris21 and the Frontier vendor relationship, including application support, maintenance, upgrades and patching.* Contribute to platform integrations, infrastructure changes, releases and enterprise application projects.* Identify opportunities to improve reliability, service performance, usability and cost effectiveness through standardisation, automation, self-service and improved vendor delivery.* Maintain clear visibility of platform health, risks, issues, costs, controls, dependencies and improvement priorities. **What you’ll bring**### You will bring experience in enterprise application operations, application support or service management, with the ability to combine practical technical capability with strong vendor and stakeholder management.Ideally, you will have: * Practical experience supporting SAP ERP in an operational environment.* Experience with SAP BW, Fiori and/or SAP Concur would be advantageous.* Experience managing application incidents and service requests, master and organisational data, user access and joiner, mover and leaver activities.* Experience executing documented application shutdown, restart, patch validation and recovery procedures.* Practical Windows Server administration experience, with exposure to SQL Server and AWS EC2 desirable.* Strong vendor management experience, including managing SLAs, scope, costs, support hours, service performance and escalations.* Experience reviewing compliance-control evidence and supporting vulnerability remediation and operational governance.* Working knowledge of incident, problem, change and release management.* An ability to understand application integrations, infrastructure dependencies and business impacts without needing to be the technical specialist across every platform.* Strong stakeholder management, commercial awareness, written communication, reporting and meeting facilitation skills.* The ability to manage multiple platforms, vendors, risks and competing priorities concurrently. **Why join our team**Every day, our people bring deep expertise, true innovation to help our customers meet their energy goals. Here are the top reasons why our people choose us● **Purpose** that is making a positive impact for our customers’ energy future. It’s not just about selling energy; it’s about delivering outcomes for our customers that empower them to stay ahead in a changing market.● **Work** that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.● **People** who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration. Visit our careers site to find out more. Careers | Shell Energy Read the stories of our incredible people. Meet Our People – About Us | Shell Energy **Join us. Together, we can make the difference count.** *Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.*