Enterprise Apps Lead (SAP, Workday, Chris21)

Shell Energy; Greater London; On-site; AUD 180,000 - 230,000; Full time

Job summary

Shell Energy in Australia is seeking an experienced Enterprise Application Lead to own operation, support, governance and improvement of SAP, Workday and Chris21 platforms. You will work with business stakeholders and external providers including IBM, Strada and Frontier to ensure reliable services, quality and cost controls.

The role combines hands-on platform support with vendor and contract management, incident resolution, patching, data governance and compliance.

Qualifications

• Experience in enterprise application operations and vendor management.
• Experience with SAP ERP, SAP BW and SAP Concur is advantageous.
• Strong incident, change and release management capability.

Responsibilities

• Provide service ownership and operational oversight across SAP, Workday and Chris21.
• Provide day-to-day operational support for SAP ERP, SAP BW and SAP Concur, resolving incidents and service requests and coordinating specialist support where required.
• Maintain SAP master and organisational data and administer approved access requests and joiner, mover and leaver activities.
• Support scheduled SAP patching, shutdowns, backups and restarts, and complete post-patch validation across SAP ERP, BW and Fiori.
• Manage application vendors, including monitoring service levels, contracted scope, support-hour consumption, costs, ticket performance and service quality.
• Lead service reviews and escalate performance, operational or commercial issues where required.
• Oversee SAP compliance activities, review supporting evidence and coordinate vulnerability remediation.
• Manage the Workday managed service engagement with Strada, including ticket reviews, service meetings, costs, support hours, integrations, releases and upgrades.
• Oversee Chris21 and the Frontier vendor relationship, including application support, maintenance, upgrades and patching.
• Contribute to platform integrations, infrastructure changes, releases and enterprise application projects.
• Identify opportunities to improve reliability, service performance, usability and cost effectiveness through standardisation, automation, self-service and improved vendor delivery.
• Maintain clear visibility of platform health, risks, issues, costs, controls, dependencies and improvement priorities.

Skills

SAP ERP

SAP BW

Fiori

SAP Concur

Workday

Chris21

Vendor management

Stakeholder management

Incident management

Service governance

Windows Server

Tools

SAP ERP

SAP BW

Fiori

SAP Concur

Workday

Chris21

IBM

Strada

Frontier

AWS EC2

SQL Server

Windows Server

Job description

Shell Energy in Australia is seeking an experienced Enterprise Application Lead to own operation, support, governance and improvement of SAP, Workday and Chris21 platforms. You will work with business stakeholders and external providers including IBM, Strada and Frontier to ensure reliable services, quality and cost controls.

The role combines hands-on platform support with vendor and contract management, incident resolution, patching, data governance and compliance.