Global Process Lead (Director), Master Data Management (MDM)

CHEP UK Ltd.; Manchester; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

CHEP UK Ltd. seeks an experienced data management leader to design and implement global master data management practices across the organisation. You will bridge business process teams, data governance, and ERP programmes to establish ownership and governance frameworks.

As part of a pivotal ERP transformation, you will shape data foundations, align stakeholders globally, and drive data quality and governance maturity across functions. This role demands strategic thinking with hands-on delivery.

Qualifications

• Significant experience leading Master Data Management (MDM) or Data Governance initiatives within large organisations.
• Proven ability translating business processes into master data requirements, governance models, and ownership frameworks.
• Experience supporting or delivering large-scale ERP transformation programmes.
• Consulting and transformation experience would be highly advantageous.

Responsibilities

• Lead the design and implementation of global master data management practices across the organisation.
• Act as the bridge between business process teams, data governance functions and ERP transformation programmes.
• Establish clear ownership, governance and accountability frameworks for enterprise master data.
• Shape the data foundations required for a major ERP transformation programme.
• Influence senior stakeholders globally to align on common standards, controls and ways of working.
• Drive improvements in data quality, consistency and governance maturity across multiple business functions.
• Translate the global process vision into detailed end-to-end process and data designs.
• Lead process harmonisation activities across regions, functions and business units.
• Own process requirements and functional designs supporting SAP ERP implementation.
• Ensure effective integration across adjacent process towers and business capabilities.
• Define master data requirements and ensure alignment with enterprise data standards and MDM frameworks.
• Map business processes to data ownership, governance controls and critical data dependencies.
• Act as the primary process tower interface with the System Integrator during design and deployment.
• Lead process testing activities, defect management and user acceptance sign-off.
• Support business readiness, change management and training activities.
• Partner with Global Process Owners and transformation leaders to drive continuous improvement beyond go-live.

Skills

MDM

Data Governance

Data Quality

Stakeholder Management

SAP S/4HANA

ERP Transformation

Data Standards

Governance Frameworks

Enterprise Data Management

Education

Degree in Information Management or related

Tools

SAP

Oracle

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.# **Job Description**# **Key responsibilities May Include:*** Lead the detailed design of end-to-end processes within the assigned process area, ensuring alignment with enterprise objectives and global standards.* Translate strategic process direction into clear business requirements, process flows, and solution inputs that enable effective delivery.* Partner with business stakeholders, subject matter experts, data teams, and implementation partners to ensure process, data, and system requirements are integrated.* Drive process harmonisation by challenging unnecessary local variation and promoting scalable, consistent ways of working.* Validate solution designs against business requirements, process standards, data integrity needs, and reporting requirements.* Facilitate workshops and decision forums that build stakeholder alignment, resolve design issues, and support informed decision-making.* Oversee testing activities for the assigned process area, ensuring defects are identified, resolved, and validated against business needs.* Enable successful adoption and continuous improvement through support for change management, training, go-live readiness, and post-implementation optimisation.You're an experienced data management leader who understands that successful transformation starts with trusted, well-governed data. You've built and embedded master data management practices within large, complex organisations and know how to translate business processes into practical data standards, ownership models and governance frameworks.You'll join at a pivotal stage in our ERP transformation journey, helping shape the enterprise data foundations that will support future processes, systems and ways of working. This is a highly visible role with significant influence across Global Process Leads, business stakeholders, data governance teams and transformation leaders. You'll have the opportunity to drive lasting organisational impact through improved data quality, governance and accountability.**Role Specific Accountabilities*** Lead the design and implementation of global master data management practices across the organisation.* Act as the bridge between business process teams, data governance functions and ERP transformation programmes.* Establish clear ownership, governance and accountability frameworks for enterprise master data.* Shape the data foundations required for a major ERP transformation programme.* Influence senior stakeholders globally to align on common standards, controls and ways of working.* Drive improvements in data quality, consistency and governance maturity across multiple business functions.* Translate the global process vision into detailed end-to-end process and data designs.* Lead process harmonisation activities across regions, functions and business units.* Own process requirements and functional designs supporting SAP ERP implementation.* Ensure effective integration across adjacent process towers and business capabilities.* Define master data requirements and ensure alignment with enterprise data standards and MDM frameworks.* Map business processes to data ownership, governance controls and critical data dependencies.* Act as the primary process tower interface with the System Integrator during design and deployment.* Lead process testing activities, defect management and user acceptance sign-off.* Support business readiness, change management and training activities.* Partner with Global Process Owners and transformation leaders to drive continuous improvement beyond go-live.* Support ERP programme readiness by ensuring processes and data structures are aligned ahead of implementation.* Define and implement global master data standards, policies and workflows.* Establish governance frameworks that align data management with ERP processes.* Ensure data consistency, integrity and control across multiple process towers.* Drive stronger accountability, stewardship and ownership models across the business.* Prevent data issues at source through effective governance, standards and controls.* Champion data quality and governance best practices across the organisation.**Experience*** Significant experience leading Master Data Management (MDM), Enterprise Data Management or Data Governance initiatives within large, complex organisations.* Proven experience translating business processes into master data requirements, governance models and ownership frameworks.* Experience supporting or delivering large-scale ERP transformation programmes.* Strong background working across multiple stakeholder groups, influencing without direct authority.* Demonstrated success establishing data governance frameworks, standards and controls.* Experience operating as a senior individual contributor, Director-level or equivalent leadership capacity.* Consulting and transformation experience would be highly advantageous.**Skills*** Deep expertise in Master Data Management (MDM), Data Governance and Enterprise Data Management, including data quality, stewardship and ownership frameworks.* Strong understanding of business process design, with the ability to translate process requirements into scalable data standards, controls and governance models.* Experience delivering within large ERP and transformation programmes, ideally involving SAP S/4HANA, Oracle or similar enterprise platforms.* Exceptional stakeholder management and influencing skills, with the ability to drive alignment across global teams, functions and senior leadership groups.* A pragmatic, hands-on approach, balancing strategic thinking with execution and delivery.**Qualifications*** Degree in Information Management, Business, Technology, Engineering or a related discipline.* Relevant Data Management, Governance or ERP certifications are advantageous.* DAMA, SAP, Oracle or equivalent professional certifications preferred.# **Remote Type**Hybrid Remote# # **Skills to succeed in the role**Change Leadership, Coaching, Cross-Functional Work, Disruptive Thinking, Emotional Intelligence, Feedback, Inclusive Leadership, Influencing, Leading Customer Centric Teams, Mentorship, Prioritization, Strategic Thinking**We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.**