Complex Deal Management Analyst

Shell; Greater London; Hybrid; GBP 70,000 - 105,000; Full time

Benefits offered by this job

Flexible working hours

Remote/mobile working

Paid parental leave

Diversity and inclusion

Job summary

Shell in the United Kingdom seeks a CDM Analyst to design, operate and improve data flows and business processes across Power and Gas portfolios. You will deliver automation solutions, validate data, map processes and embed governance to ensure data quality, traceability and scalable improvements.

The role requires translating business requirements into practical solutions, supporting testing, and working with multiple delivery teams to optimise data handling, reporting and settlements.

Qualifications

• Experience with complex data, business processes or operational systems in energy trading, trading operations, settlements, finance or a comparable environment.
• Strong analytical and problem solving skills, including reconciling data across systems and identifying root causes.
• Experience gathering and documenting business requirements, processes, data mappings, test cases and operating procedures.

Responsibilities

• Understand and document end-to-end Power and Gas data flows from source systems to ETRM, calculations, settlement, invoicing and reporting.
• Extract, reconcile and analyse complex data to identify trends, anomalies and root causes and work with owners to resolve issues.
• Contribute to design, build, test, deploy and maintain automation and digital solutions with clear requirements and acceptance criteria.
• Map current processes, standardise and automate activities across Complex Deal Management.
• Embed controls, reconciliations, audit trails and exception handling in data and automation solutions.
• Collaborate with Complex Deal Management colleagues, IT and external service providers to communicate requirements and outcomes clearly.
• Support tool and data-process improvements, investigate incidents and contribute to an improvement backlog.

Skills

Data analysis

Automation

Process improvement

Stakeholder collaboration

Job description

What’s the role

The Complex Deal Management (CDM) Analyst supports the design, operation and continuous improvement of data flows and business processes across the Power and Gas portfolios. The role combines detailed business-process understanding with data analysis, digital enablement and hands‑on delivery of automation solutions. Working across multiple delivery teams, the analyst helps ensure that complex deal data is complete, controlled, traceable and fit for operational, settlement and reporting purposes. The purpose of the role is to improve the quality, efficiency, control and scalability of Complex Deal Management through better use of data, standardised processes and fit‑for‑purpose automation. The analyst will investigate data and process issues, translate business requirements into practical solutions, support delivery and testing, and help embed new ways of working across both Power and Gas. A key expectation is active participation in the development and implementation of new strategic solutions. This includes contributing business knowledge, defining requirements, supporting data mapping and validation, participating in testing, and helping ensure that the resulting solution is operationally robust and usable by the business.

What you’ll be doing

• Power and Gas data flows Understand, document and improve end‑to‑end data flows across Power and Gas, from source systems and external interfaces through to ETRM, calculation, settlement, invoicing and downstream reporting. Identify gaps, breaks, duplication and control weaknesses.
• Data analysis and quality Extract, reconcile and analyse complex operational and transactional data. Identify trends, anomalies and root causes, and work with process owners and technical teams to resolve issues and strengthen data quality.
• Automation delivery Contribute to the design, build, testing, deployment and maintenance of automation and digital solutions. Translate business needs into clear requirements and acceptance criteria, and ensure solutions are controlled, supportable and aligned with operational priorities.
• Business process improvement Map current processes, challenge manual or fragmented ways of working, and identify opportunities to standardise, simplify and automate activities across Complex Deal Management.
• Controls and assurance Embed appropriate controls, reconciliations, audit trails and exception handling in data and automation solutions. Support transparent evidence, issue escalation and sustainable remediation.
• Stakeholder collaboration Work closely with Complex Deal Management colleagues and IT and external service providers. Communicate requirements, issues, options and outcomes clearly.
• Operational support and continuous improvement Support implemented tools and data processes, investigate incidents, maintain documentation and contribute to a prioritised improvement backlog. Share knowledge and help build data and automation capability within the team.

What you bring

The successful candidate combines strong analytical capability with practical delivery skills and a sound understanding of business operations. They are curious about how data moves through systems, comfortable working across functional boundaries, and disciplined in turning ideas into controlled and sustainable improvements. Experience working with complex data, business processes or operational systems in energy trading, trading operations, settlements, finance, risk operations or a comparable environment. Ability to understand and analyse end‑to‑end Power and Gas data flows and explain how upstream data, calculations and process decisions affect ETRM, settlement, invoicing and reporting outcomes. Strong analytical and problem‑solving skills, including the ability to reconcile data across systems, identify root causes and convert findings into practical actions. Experience gathering and documenting business requirements, process flows, data mappings, test cases, controls and operating procedures. Ability to contribute effectively to digital or automation delivery, including solution design, user acceptance testing, implementation and post‑deployment support. Strong controls mindset, with attention to data quality, auditability, traceability, access, exception management and sustainable ownership. Clear and professional communication skills, with the confidence to work with both business and technical stakeholders and to challenge constructively where needed. Ability to manage multiple priorities, work independently and take ownership of issues through to resolution while contributing positively within a collaborative team.

Desirable experience and capabilities

• Knowledge of European Power and/or Gas markets and associated operational, metering, allocation, nomination, balancing, reconciliation and settlement processes.
• Experience with an ETRM platform and an understanding of the end‑to‑end Life of a Deal.
• Experience with data visualisation, reporting, workflow tools, SQL or comparable data‑querying techniques.
• Coding or scripting experience is helpful, for example Python, but the role is not primarily a software‑development position.
• Experience participating in agile or product‑based delivery, including backlog refinement, requirements definition, testing and release readiness.
• Proficient in leveraging AI‑enabled tools such as Copilot and Genie through effective prompt engineering and AI‑assisted problem solving to improve productivity, operational efficiency, and business outcomes.

Successful profile

A strong candidate will be data‑led, technically curious, process‑minded and commercially aware. They will connect Power and Gas business knowledge with practical data and automation delivery, contribute constructively to Ada and Trident, and produce improvements that are accurate, controlled, scalable and usable in day‑to‑day operations.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values‑led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non‑birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes. Shell is working to advance an inclusive, psychologically safe and accessible environment where people with disabilities can excel. If you require any accommodations or accessibility adjustments (e.g. assistive technology, communication support, any other) during the application or interview process, please let us know directly via [e-mail]. We strive to ensure that our process and workplace is accessible to everyone and are dedicated to making reasonable adjustments to support your needs.

Shell is an Equal Opportunity Employer.

Shell in The United Kingdom

Shell is a vital contributor to the UK, supporting energy security, jobs and economic value. We provide energy to fuel homes, hospitals, schools, vehicles, machinery and factories. Our history here dates back over 125 years. A UK‑headquartered global energy leader, and leading FTSE multinational, we are active across the country’s energy system. In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net‑zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.