Customer Success Analyst - Tech and AI

Freshminds; Greater London; Hybrid; GBP 22,000 - 37,000; Full time

Job summary

Freshminds is seeking a Customer Success Analyst to support enterprise clients through onboarding, adoption, renewal and expansion in a technology/AI context. The role reports to the Customer Success team and collaborates with sales, product and marketing to maximize platform value and growth opportunities within existing accounts.

Responsibilities include managing a portfolio, building trusted relationships with stakeholders, and driving measurable business outcomes.

Qualifications

• Bachelor's degree in Business, Economics, Engineering, Supply Chain, Procurement, or a related discipline.
• 1–2 years of experience in consulting, account management, customer success, or another client-facing role.
• Strong communication, stakeholder management, and problem-solving skills.
• Advanced MS Office skills; BI tools experience is advantageous.

Responsibilities

• Manage a portfolio of enterprise customers, supporting implementation, training, adoption, and ongoing success.
• Develop strong relationships with key stakeholders and act as a trusted advisor, ensuring customers realise measurable business value.
• Identify and drive new use cases and expansion opportunities within existing accounts, partnering with commercial teams to support account growth.
• Monitor account health metrics, prepare client reporting, and collaborate with internal teams to resolve challenges and enhance customer outcomes.

Skills

Communication skills

Stakeholder management

Problem-solving

Prioritization

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

BI tools

Job description

Role: Customer Success Analyst

A client in the technology and AI industry is seeking a Customer Success Analyst to join the team on an initial 6 monthcontract.

You will support enterprise clients throughout the customer lifecycle, from implementation and onboarding through to adoption, renewal, and expansion. Reporting into the Customer Success team, you will work closely with sales, product, and marketing stakeholders to drive customer engagement, maximise platform value, and identify growth opportunities within existing accounts.

Responsibilities

• Manage a portfolio of enterprise customers, supporting implementation, training, adoption, and ongoing success.
• Develop strong relationships with key stakeholders and act as a trusted advisor, ensuring customers realise measurable business value.
• Identify and drive new use cases and expansion opportunities within existing accounts, partnering with commercial teams to support account growth.
• Monitor account health metrics, prepare client reporting, and collaborate with internal teams to resolve challenges and enhance customer outcomes.

Requirements

• 1 to 2 years of experience in consulting, account management, customer success, or another client-facing role.
• Bachelor's degree in Business, Economics, Engineering, Supply Chain, Procurement, or a related discipline.
• Strong communication, stakeholder management, and problem-solving skills, with the ability to manage multiple priorities effectively.
• Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Word; experience with BI tools, procurement, technology, or AI solutions is advantageous.

Details

• Start Date: ASAP
• Duration: 6 months
• Day Rate: Up to £200 PAYE
• Location: Hybrid with 4 days in Central London office