Enterprise AI and Transformation Manager

Metro Bank Plc; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Job summary

Metro Bank plc is seeking an Enterprise AI & Transformation Manager to lead the bank’s AI agenda, turning strategy into delivery by prioritising and scaling AI use cases that deliver measurable value.

You will coordinate across teams, ensure governance, clear planning and stakeholder alignment, tracking progress and benefits, while building long-term AI capability among colleagues. This is a hybrid role with flexible working around your role and home life.

Qualifications

• Strong understanding of AI, automation, and digital technologies, and their application in enterprise organisations (preferably financial services).
• Experience delivering complex transformation or technology initiatives, with the ability to translate strategy into structured plans and actionable delivery.
• Experience managing multiple stakeholders in complex delivery environments.
• Sound commercial awareness, with the ability to support business cases and value propositions.
• Strong communication skills, with the ability to clearly present progress, risks, and outcomes.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Responsibilities

• Lead end-to-end rollout of AI use cases across Metro Bank, from discovery through to implementation and colleague adoption
• Drive execution of the enterprise AI agenda, ensuring delivery is coordinated, transparent, and value-focused
• Translate strategy into prioritised delivery plans in partnership with the Head of Enterprise AI Transformation
• Support and maintain the enterprise AI roadmap, ensuring alignment to business priorities and strategic objectives
• Coordinate across colleagues in business, technology, data, risk, and external partners to enable effective delivery
• Report on progress, risks, and outcomes, track benefits realisation, and capture learnings to improve future delivery and maximise reuse

Skills

AI foundations

Transformation

Stakeholder mgmt

Strategic thinking

Communication

Job description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

As the Enterprise AI & Transformation Manager you will lead Metro Bank’s enterprise AI agenda, turning strategy into delivery by prioritising and scaling AI use cases that deliver measurable value. It involves coordinating across teams, ensuring strong governance, clear planning, and stakeholder alignment. The role also focuses on tracking progress, realising benefits, and capturing learnings to build long-term AI capability among colleagues.

• Lead end-to-end rollout of AI use cases across Metro Bank, from discovery through to implementation and colleague adoption
• Drive execution of the enterprise AI agenda, ensuring delivery is coordinated, transparent, and value-focused
• Translate strategy into prioritised delivery plans in partnership with the Head of Enterprise AI Transformation
• Support and maintain the enterprise AI roadmap, ensuring alignment to business priorities and strategic objectives
• Coordinate across colleagues in business, technology, data, risk, and external partners to enable effective delivery
• Report on progress, risks, and outcomes, track benefits realisation, and capture learnings to improve future delivery and maximise reuse

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Strong understanding of AI, automation, and digital technologies, and their application in enterprise organisations (preferably financial services)
• Experience delivering complex transformation or technology initiatives, with the ability to translate strategy into structured plans and actionable delivery
• Experience managing multiple stakeholders in complex delivery environments
• Sound commercial awareness, with the ability to support business cases and value propositions
• Strong communication skills, with the ability to clearly present progress, risks, and outcomes
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!

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