Enterprise AI & Transformation Manager

Metro Bank; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Pension scheme

Healthcare

Life assurance

Colleague discounts

Job summary

Metro Bank is seeking an Enterprise AI & Transformation Manager to lead the bank’s enterprise AI agenda, turning strategy into delivery from discovery to scalable implementation. You will coordinate across teams, governance, planning, and stakeholder alignment to realise benefits and build long‑term AI capability.

You will drive end-to-end AI use cases, report progress and risks, and work with business, technology, and external partners to deliver measurable value in a hybrid work environment.

Qualifications

• Strong understanding of AI, automation, and digital technologies and their application in enterprise organisations.
• Experience delivering complex transformation or technology initiatives.
• Experience managing multiple stakeholders in complex delivery environments.

Responsibilities

• Lead end-to-end rollout of AI use cases across Metro Bank, from discovery through to implementation and colleague adoption.
• Drive execution of the enterprise AI agenda, ensuring delivery is coordinated, transparent, and value-focused.
• Translate strategy into prioritised delivery plans in partnership with the Head of Enterprise AI Transformation.
• Support and maintain the enterprise AI roadmap, ensuring alignment to business priorities and strategic objectives.
• Coordinate across colleagues in business, technology, data, risk, and external partners to enable effective delivery.
• Report on progress, risks, and outcomes, track benefits realisation, and capture learnings to improve future delivery.

Job description

As the Enterprise AI & Transformation Manager you will lead Metro Bank's enterprise AI agenda, turning strategy into delivery by prioritising and scaling AI use cases that deliver measurable value. It involves coordinating across teams, ensuring strong governance, clear planning, and stakeholder alignment. The role also focuses on tracking progress, realising benefits, and capturing learnings to build long-term AI capability among colleagues.

• Lead end-to-end rollout of AI use cases across Metro Bank, from discovery through to implementation and colleague adoption
• Drive execution of the enterprise AI agenda, ensuring delivery is coordinated, transparent, and value-focused
• Translate strategy into prioritised delivery plans in partnership with the Head of Enterprise AI Transformation
• Support and maintain the enterprise AI roadmap, ensuring alignment to business priorities and strategic objectives
• Coordinate across colleagues in business, technology, data, risk, and external partners to enable effective delivery
• Report on progress, risks, and outcomes, track benefits realisation, and capture learnings to improve future delivery and
  Strong understanding of AI, automation, and digital technologies, and their application in enterprise organisations (preferably financial services)
• Experience delivering complex transformation or technology initiatives, with the ability to translate strategy into structured plans and actionable delivery
• Experience managing multiple stakeholders in complex delivery environments
• Sound commercial awareness, with the ability to support business cases and value propositions
• Strong communication skills, with the ability to clearly present progress, risks, and outcomes
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
  At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!