Integrator - Client Relationship Transformation

Lloyds Banking Group; Greater London; On-site; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Generous pension up to 15%

Annual bonus

Share schemes

Wellbeing initiatives

Parental leave policies

30 days holiday + bank holidays

Job summary

Lloyds Banking Group is seeking a Lead Integrator to coordinate dependencies and complex AI-enabled client relationship capabilities for CIB. This is a multi-year transformation moving from 60+ systems to a single Client Relationship Spine, delivering end-to-end client activity views.

You will establish integration points across labs and platforms, sequence work with lab leadership, manage third-party suppliers, and ensure safe, pacey delivery while shaping the governance and enterprise change

Qualifications

• Strong Corporate & Institutional Banking knowledge.
• Passion for AI and emerging tech; hands-on with current tools.
• Experience integrating AI/GenAI products into enterprise environments.
• Proven track record delivering complex, high-risk implementations with safe delivery.
• Ability to coordinate interlocks across teams, platforms and third parties in agile environments.
• Experience with Agile ways of working and Product Operating Model.

Responsibilities

• Establish the pivotal integration points across labs and platforms, and communicate them clearly to relevant stakeholders.
• Develop the sequence for integration-related tasks in collaboration with lab leadership and aligned to the lab backlog.
• Catalogue and manage dependencies between the platform and other teams, coordinating with external parties to secure interlock.
• Identify blockers to delivery and escalate to Product Owners or platform leadership when needed.
• Lead complex, high-risk implementations requiring integration across multiple internal and external parties.

Skills

AI integration

Stakeholder management

Delivery leadership

Agile methods

Platform integration

Vendor management

Third-party coordination

Job description

We're looking for a Lead Integrator to coordinate the dependencies and complex implementations that will bring AI-enabled Client Relationship capabilities to life for the Corporate & Institutional Bank (CIB) within Lloyds Banking Group. This is a multi-year transformation: replacing a fragmented Client facing Colleague journey - today spread across more than 60 disconnected systems - with a single Client Relationship Spine that gives colleagues a seamless, end-to-end view of client activity.

Sitting at platform level and covering both business and technology change, you'll establish the pivotal integration points across labs and platforms, sequence the work in step with lab leadership, and coordinate the internal and external parties - other platforms, CIB Leadership and third parties - needed to deliver safely and at pace. You'll take the lead on complex, high-risk implementations across shared infrastructure, removing blockers and keeping change moving over the line.

This is an emerging capability at the intersection of AI, data and enterprise change, and the role will evolve as those capabilities mature. You'll help land the colleague Interface, Digital Twin, agent-based Brain and the connection to a governed data Foundation that will define how CIB colleagues serve clients by 2030. We're looking for a commercially minded delivery and integration expert who understands CIB, works effectively across business and technology teams, and can turn strategy into safely delivered, interlocked capabilities.

Above all, we want someone who lives and breathes AI - genuinely energised by what these technologies can do, hands-on with the latest tools, and constantly experimenting to stay at the frontier. You'll bring that curiosity into the team every day, spotting where emerging AI capabilities can reshape how we deliver and integrate change.

Key Responsibilities

• Establish the pivotal integration points across labs and platforms, and communicate them clearly to relevant stakeholders.
• Develop the sequence for integration-related tasks in collaboration with lab leadership and aligned to the lab backlog.
• Catalogue and manage dependencies between the platform and other teams, working with stakeholders outside the platform to secure the interlock that lets the platform deliver at pace.
• Identify blockers to delivery and, where possible, mitigate or resolve them - raising to Product Owners or platform leadership where required.
• Manage complex and high-risk implementations requiring integration between multiple internal and external parties to ensure safe delivery.
• Coordinate the integration process and implementation events across shared infrastructure (e.g. mainframe upgrades), leading the SI process and coordinating parties to get the change over the line.
• Manage third-party suppliers and a portfolio of contracts - providing oversight, negotiating and monitoring service levels, and managing performance while reporting to senior colleagues.
• Provide expertise (not content) for governance activity owned by the Product Owner for change across multiple deliverables.
• Coordinate across multiple teams to develop medium- and long-term work and release schedules, uncovering emerging issues, causes, stakeholders and barriers, and developing innovative solutions from complex, diverse information.
• Manage output delivery for a substantial area by leading others - setting medium-term objectives, coaching colleagues, and acting as a senior source of professional expertise.

If you think all banks are the same, you're wrong. We're a pioneering, fast-changing business that's shaping finance as a force for good. If you're after a role where you can have an impact and do the best work of your career, you've just found it.

What we're looking for?

• Strong Corporate & Institutional Banking or wider financial services knowledge.
• A genuine passion for AI and emerging technology - someone who lives and breathes it: hands-on with current tools, quick to learn new ones, and able to translate fast-moving AI capability into safe, deliverable integration.
• Experience of integrating or deploying AI/GenAI products, agents or tooling into enterprise environments.
• Demonstrable experience of leading complex, high-risk implementations and integration across multiple internal and external parties, with evidence of safe delivery at pace.
• Strong dependency, planning and delivery-management capability, coordinating interlock across teams, platforms and third parties in an agile or iterative environment.
• Strong stakeholder management and influencing skills - aligning business and technology perspectives, surfacing trade-offs and securing timely decisions.
• Leadership experience, including leading delivery through others, mentoring, and serving as a senior point of expertise and critical issue resolution.
• Experience and evidence of delivering change across complex, regulated Corporate or Institutional Banking environments and shared infrastructure.
• Experience of Agile ways of working and the Product Operating Model.

It would be great if you also had:

• Supplier and contract management experience, including oversight of service levels and management of underperformance.
• Experience delivering AI and machine learning capabilities including managing the groups Responsible AI journey

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies