Enterprise Account Growth & Partnerships Manager

Soprano Design; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Soprano Design seeks an Account Manager to balance revenue growth with customer satisfaction across a portfolio of clients in the UK. You will work closely with the Business Development Manager and Director of UK Growth to drive revenue, manage onboarding and ongoing success, and expand relationships through upsell and cross-sell opportunities.

You will coordinate onboarding, manage renewals, and collaborate with channel partners for adoption, all while articulating ROI and value of the Soprano

Qualifications

• 4+ years of Account Management and partner sales in tech/SAAS.
• Proven success closing high-value B2B opportunities.
• Willingness to travel to client sites in London and Birmingham.
• Strong understanding of telecoms, AI in communications and IT trends.
• Track record in client-facing delivery and portfolio retention.
• Experience managing long sales cycles and complex stakeholder environments.
• Excellent communication, organisation and teamwork.

Responsibilities

• Coordinate handover of new customers for onboarding and training.
• Drive growth with strategic customers using ROI-focused approach.
• Retain customers with regular reviews and ensure Soprano developments are known.
• Renewals and ensure high customer satisfaction and feedback.
• Facilitate adoption of Soprano including assets and launches.
• Collaborate with channel partners to drive adoption and engagement.
• Identify channel customer opportunities for advocacy and case studies.
• Support go-to-market teams on new use cases, pilots and expansions.

Skills

Account Management

Partner sales

Tools

Jira

ChurnZero

Salesforce CRM

Job description

Soprano Design seeks an Account Manager to balance revenue growth with customer satisfaction across a portfolio of clients in the UK. You will work closely with the Business Development Manager and Director of UK Growth to drive revenue, manage onboarding and ongoing success, and expand relationships through upsell and cross-sell opportunities.

You will coordinate onboarding, manage renewals, and collaborate with channel partners for adoption, all while articulating ROI and value of the Soprano