Enterprise Account Executive – Installed Base - UK

Enterprise Analytics; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Enterprise Analytics is seeking an Enterprise Account Executive – Installed Base for the UK. This hybrid, full-time role focuses on growing revenue within the existing UK IFS customer base.

You will manage renewals, upsell, and cross-sell opportunities, coordinating with UK leadership, customer success, delivery, and pre-sales teams to maximize long-term relationships. The ideal candidate has 5+ years in account management or customer success within SaaS/ERP or enterprise software, with strong

Qualifications

• 5+ years of account management, renewals, or installed-base/success roles in SaaS/ERP/enterprise software.
• Proven ability to grow revenue within a portfolio through upsell and cross-sell initiatives.
• Strong negotiation, communication, and relationship-management skills.

Responsibilities

• Own and grow a portfolio of UK IFS customers, focusing on retention and expansion.
• Identify and pursue upsell, cross-sell opportunities including modules and cloud upgrades.
• Lead end-to-end renewal negotiations to meet retention and expansion targets.
• Monitor health, usage, adoption, and satisfaction to address at-risk accounts early.
• Collaborate with pre-sales, delivery, and customer success to scope expansion opportunities.
• Prepare proposals, quotes, and business cases for upsell, cross-sell, and renewals.

Skills

Account management

Renewals

Upsell/Cross-sell

Customer success

Negotiation

Relationship building

Salesforce

Tools

Salesforce

DocuMate

CrystalClear

Job description

Enterprise Account Executive – Installed Base - UK

Hybrid

Full Time

Primary Job RoleThe Enterprise Account Executive – Installed Base will focus on growing revenue within Enterprise Analytics' existing UK IFS customer base. This role is ideal for a relationship-driven sales professional with a track record in account management, renewals, or customer success within SaaS/ERP or enterprise software, and the ambition to grow into a senior UK sales leadership role in the future. You will work closely with the UK leadership team, customer success, delivery, and pre-sales teams to protect and grow existing accounts through renewals, upsell, cross-sell, and long-term relationship management.Main Duties & Responsibilities

Account Growth & Retention

• Own a portfolio of existing IFS customers across the UK, acting as a trusted advisor on their ongoing technology journey.
• Identify and pursue upsell and cross-sell opportunities, including additional modules, cloud upgrades, managed services, and proprietary products such as DocuMate and CrystalClear.
• Own the renewal process end-to-end, negotiating contract renewals to meet retention and expansion targets.
• Monitor customer health, adoption, and satisfaction, and proactively address at-risk accounts before they churn.
• Work with pre-sales, customer success, and delivery teams to identify and scope expansion opportunities within existing accounts.
• Prepare proposals, commercial quotations, and business cases for upsell, cross-sell, and renewal opportunities.
• Negotiate pricing, contract terms, and commercial agreements aligned with company policies.
• Maintain accurate account records, renewal pipeline, and forecast updates within the CRM.

Stakeholder Engagement

• Build and maintain strong relationships across the customer organisation, from operational users to CXO and director-level sponsors.
• Collaborate with internal teams including delivery, customer success, support, finance, and global practice heads to ensure a joined-up customer experience.
• Represent Enterprise Analytics at customer events, user groups, and partner forums to strengthen long-term relationships.

Market Insights & Strategy

• Provide insights on customer usage trends, satisfaction, and competitive threats within the installed base.
• Work with the UK leadership team to develop and refine account growth plans and retention strategies.
• Support customer marketing initiatives, reference programmes, and case study development.

Qualifications & Experience

• 5+ years of experience in account management, customer success, renewals, or installed-base sales within SaaS, ERP, or enterprise software.
• Demonstrated success in account growth, retention, and meeting/exceeding upsell or renewal targets.
• Experience managing mid-market or enterprise customer relationships (preferred).
• Familiarity with ERP systems (IFS, SAP, Microsoft Dynamics, Oracle NetSuite, etc.) is highly desirable.
• Strong understanding of customer success principles, value realisation, and consultative account management.
• Strong relationship management, communication, and negotiation skills.
• Ability to understand a customer's evolving business needs and identify genuine expansion opportunities.
• Self-driven, proactive, and comfortable working in a fast-paced, consulting-led environment.
• Capability to manage a diverse portfolio of accounts and multiple stakeholders simultaneously.
• High level of professionalism, resilience, and commercial acumen with a customer-first mindset.

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