ENT Medical Secretary (30hrs/wk)

Merseywestlancs; St Helens; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Mersey West Lancashire NHS Trust is seeking a Personal Medical Secretary (Band 4) to support ENT Consultants and clinical teams at St Helens Hospital. This 30-hour/week role requires accurate audio typing, diary management and high‑quality administrative support in a fast-paced environment.

The successful candidate will handle referrals, correspondence and meetings, ensuring smooth patient pathways and timely follow-ups within the ENT service.

Qualifications

• GCSE Standard or Higher.
• RSA Typing / Word Processing.
• RSA Medical Audio Typing.
• Medical Terminology.
• Shorthand / Speed Writing.
• Secretarial Diploma.
• ECDL.
• CLAIT award.
• 2 years’ experience in a similar role or equivalent knowledge

Responsibilities

• Provide comprehensive secretarial support to consultants and the wider ENT team.
• Manage diaries, appointments, clinical correspondence and audio typing.
• Support meetings, prepare documents and take minutes.
• Liaise with patients, clinicians and departments professionally and efficiently.
• Ensure timely handling of referrals, investigations and patient queries.
• Keep diary up to date and arrange travel and accommodation.

Skills

Organisational skills

Professional communication

Word processing

Workload management

Microsoft Office

Problem solving

Trust IT systems

Education

GSCE Standard or Higher

RSA Typing/Word Processing

Secretarial Diploma

ECDL

CLAIT award

Tools

Microsoft Office Suite

PAS system

Audio typing software

Job description

Mersey West Lancashire NHS Trust is seeking a Personal Medical Secretary (Band 4) to support ENT Consultants and clinical teams at St Helens Hospital. This 30-hour/week role requires accurate audio typing, diary management and high‑quality administrative support in a fast-paced environment.

The successful candidate will handle referrals, correspondence and meetings, ensuring smooth patient pathways and timely follow-ups within the ENT service.